Hi
We have completed a number of sits on TH having used it for years for our dog Bear and always had 4 star reviews. We recently completed a 2 week housesit in France. The house was lovely as was the owner who cooked for us the night before she left.
Her dog was adorable but very unpredictable and quite worrying off lead. However we coped.
The house owner was lovely up until the day we left and since then we have had no contact other than an acknowledgment that she had got home safely after I messaged 3 times.
Since then no thank you and no review.
Anyone else had this experience?
Feel really let down.
Hello @Boroughsitters and a very warm welcome to the Community Forum.
I am sorry to hear that you have not yet received a review for your recent sit, sometimes life in general can mean that they may have overlooked writing one for one reason or another or perhaps they are new to TrustedHousesitters and are unsure how to complete a review. Have you sent the ârequest a reviewâ option on your THS profile yet or have you tried sending them a WhatsApp to ask if they could complete your review for you and outlining the importance of this?
I have attached another thread you might also like to have a look at and I hope you will receive your review very soon. 
Also, for reference, as a member you can also add your TrustedHousesitters profile on to your Forum profile by following the attached link, should you wish. This will then enable others to offer you helpful advice and feedback.
Also, remember you can use the spyglass symbol at the top of the page next to the TrustedHousesitters logo and search for any questions that you may have as they have most likely already been answered on here and of course if not then please just ask!
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It is discouraging and I feel for you It has happened to me occasionally and acually just recently I did a sit through another agency where this happened to me and I will be writing to the homeowner.
I just want to put in a plug here for the importance of good manners and basic common courtesy for both sitters and homeowners . It is such a small thing to say thankyou and express gratitude for what was done well regardless of whether poeple leave reviews or not .At least have some manners poeple . Good manners gratitude and acknowledgement for what was done well keeps the wheels of graciousness goodwill and kindliness within the system that is a cashless one flowing and is what makes the service viable and worthwhile and humanly sustainable for poeple . Otherwise get a robot to mind your home and feed your pets and keep your gardens and plants alive and save you thousands in kennel fees ⌠All of this help at minimal cost to you deserves a simple word of thanks at the very least
I think it doesnt hurt to write again and express what you enjoyed about the sit and give her an itemized overview of the tasks you did undertake e.g. please consider and ask for her honest feedback on anything she wasnât happy with . or she felt needed your attention
Good luck with it and focus on the intrinsic value of the takeaways that the sit held for you all the good and happy times with the pets and high lights and knowing within yourself the satisfaction of what you did do well cheers Wendy
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Itâs disappointing when you have a positive housesitting experience and donât receive a review or acknowledgment from the homeowner. Have you asked them for a review when you messaged them?
Were they new to the site? They may not realise what they need to do. Have you sent them a review yet? Have you sent them a request for a review? Iâd pop them a message asking if they wouldnât mind completing a review for you.
Plus, depending on when you get back, they may have just been busy with getting back to normal life and work and itâs slipped their mind.
Thank yous seem to be harder and harder to come by as is a simple enjoy your stay. I recently had an HO (who was also an HS so in my opinion should know better) not get in touch to say thank you or to tell me they got home. I still send them the feedback link as soon as it was available and got my 5* review. Itâs hard not to dwell on these things thoughâŚ
Thank you all for your helpful and sympathetic replies. I have gently nudged the HO a couple
of times and also sent a review request. She was very responsive before and during the sit but after we left, I had to ask her 3 times if she was home safely and with the dog.
I just feel very let down tbh. It feels like ok, I got a free sitter and now I donât need them anymore.
Hope this isnât the case but the pointers are there.
@Boroughsitters Exact, identical same thing happened to me after a sit through another site. I was also looking after THREE of their Airbnb properties, which I agreed to because I enjoy keeping busy, but it turned out a lot more work than how it was said it was to be. But I did it because I committed to it.
But crux of the issue, I did a great job all round, above and beyond, but after they returned home - zilch, zero, nothing, even after gentle prompts for a review. Never heard another word, no review. I even had a professional cleaner in the previous day to ensure it was perfect for their arrival and all 5* reviews for the Airbnb in my care.
I put this type of behaviour down to a shortcoming in them rather than myself. I know what I did and the effort that went into it, I sleep at night knowing my best is all I have to give. So do try to think of it like that and accept that not everyone thinks and feels the same, and not everyone is kind or respectful when it is needed.
Onwards and upwards, donât dwell on it, they sure arenât. 
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Update. I messaged the HO yesterday with the feedback about her lovely dog that she wanted. Detailed info about the problems that we had faced and that hadnât been explained to us before she left. Heard not a thing back since. Nothing new there then. Still feeling so let down. Hey ho, live and learn, I suppose.
I recently had a young couple house sitting for us. They were the fifth couple we hosted, the others were charming and two couples have become firm friends. This young couple seemed fine, though the young lady was a little over the top and very self important, but hey. We cooked them a meal the first night, I drove them round to show them the town, the next day we were leaving at 11.30, they stayed in bed till 10.30, I put it down to tiredness after a three hour drive to get to us. They sent us photos every day, all seemed well. They asked to stay a little longer after we got back- 2 nights- so they could explore the area, of course we agreed, and I cooked for them the last night. . I had given them a spotless house when they arrived and asked they hoover every so often as dog hairs can pile up. So I was a little put out that the Bath hadnât been cleaned and was full of hair, the hoover hadnât been used, she had done her nails and not bothered putting the dirty polish remover pads in the liner, leaving me to sort it, same in the kitchen where the Air Fryer amongst other things, had been used and put away without cleaning and dishes had been left in a pile. And they didnât strip the bed when they left, but again, no big deal, not the end of the world. But what really concerned us was that the dogs seemed bizarre. They hardly welcomed us back, were cowering and seemed reluctant when our sitters were calling them to pet them in front of us. Still, the house hadnât burnt down, the dogs had been fed, were alive, and both went back to their former, happy selves once the sitters had gone, interestingly. So, not wanting to be unfair, I wrote them a nice review which I now regret and cannot undo, as it turns out they only took the dogs out for a walk once in six days. Several of our neighbours told us they hardly saw the dogs, but the couple were away sightseeing all the time, with my two locked in all day. And that explains the dogs behaviour. I had asked for one walk per day, and for the dogs to be given access to the garden early in the morning, prior to their daily walk, and again any other time they asked during the day, within reason of course as I fully understand the sitters may want to go out for a meal or shopping ! Also, looking back at the photos, I now realise they were clearly staged, and you could tell the dogs werenât comfortable. I had put it down to them missing us⌠God only knows what went on.
Now I worry that others will invite them in, and might have the same problem as I didnât flag it up. These sitters were absolutely not interested in doing the very simple task we asked of them and we feel they took advantage of our kindness. And I wish there was a way I could actually revise my review.
@Furlove I highly HIGHLY suggest that you contact TH and ask if you can amend your review and include the reasons why you want to do this i.e. new information has come to light and your review is invalid. I am pretty sure you can do this under the circumstances.
By not reviewing honestly, it leaves the next HO to a possible bad experience also. Reviews need to be an honest and reasonable statement of facts and not something you write to âkeep the peaceâ.
I find what you have written is totally unacceptable behaviour and needs to be addressed. In my profile and applications, I always state that the pets are my priority and any siteseeing etc can be done before and after a sit (of course there are always circumstances where this isnât necessary e.g. sitting cats). Thatâs just how I do things and I donât expect everyone to feel the same.
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Completely agree with @ziggy on this one @Furlove - thatâs mistreatment of animals, no owner wants sitters like that (& neither does the sitting community). Poor woofers 
and is well worth talking to THS about and asking to amend the review. 
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Ziggy, Iâve heard of other homeowners asking sitters to not only manage their home and animals, but also manage their Airbnbâs which I think is a bit outside the scope Housesitter should be asked to do. Kudos to you for getting the job done but it is exceedingly rude considering all of the work that you did for them to at least not get some kind of thank you very much.
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@EASTBAYCA thanks for your kind words. I did the Airbnb thing because I was a host myself once and it is usually relatively easy and I enjoy keeping busy. But three properties ended up being troublesome and a lot of hard work went into keeping unhappy guests happy, in order for the HO to maintain there 5* rating. I got a bad bunch of guests as is Murphyâs Law 
But I also did their gardens and mowed a large yard with a faulty mower, twice a week in high 30 degree Celsius temps. More fool me some might say but I have always gone over and above and thatâs how I roll so I donât complain. But to not receive a review was 
and THAT definitely warrants complaining lol I learnt from that one, I still do my very best and always will, but never over and above that best, just not worth the pain.
@Furlove Although you canât revise your review, it is possible to leave a 2nd review for the same sit period. I have seen it on a sitters profile where there was a 5 star review followed by 1 star review by the homeowner for the same sit period. There had been a serious incident during the sit which only came to light after the sit ended and the initial review submitted. I had the same sitter booked and due to some communication issues with them prior to the sit I rechecked their profile and saw the 2nd review by the homeowner.
Hi @Furlove I am sorry to hear this and as @ziggy and @Cuttlefish mentioned, I would urge you to get in touch with THS by sending an email to MS at support@trustedhousesitters.com
@Furlove the thought of unhappy animals not getting what they need and used to is very sad and upsetting.i hope you wrote an honest review. This is why I send videos along with photos. Thereâs no better way to let pet parents know their pets are happy and well than videos.
Ziggie Dont sell yourself short You should have been paid properly for the work you did upkeeping the airbnbs beyond the housesit Perhaps if you didnât value your labour and input they wont either . I would be writing and giving them an itemized overview especially on the air bnb work you did and tell them youâll send them your bill for services rendered
@wendywindow time has passed now, I have moved on, but appreciate your input. I used to know a girl we referred to as Wendy Window in my younger days, itâs really nostalgic seeing your user name here