Hi @ElsieDownie. Where are you getting your information about this “huge increase” from?
If it is through reading the Forum, remember that the Forum is a new thing, and growing, so that information wasn’t there a year ago. I don’t believe that there is an increase, there have always been cancellations.
When I first joined back in 2017 I checked out THS on Trustpilot and there were some terrible reviews !! It was enough to put me off a wee bit. But the really bad reviews made up about 2% of the total, with about 95% reviews very good.
I just checked Trustpilot and there has not really been any change - you will always get negative reviews, cancellations, and people unhappy in any business.
The Forum has become a new place where people can come to be negative.
@Angela-CommunityManager posted this on another thread today and I think some of it is relevant to your question above.
Quote " We will also be very happy to hear from members who have positive questions requiring positive answers …
As @Petermac pointed out this forum has been active for one year the more members we have joining and becoming active the greater the benefit for everyone but for that to happen our space needs to be a hive of positive activity, that’s not to say there shouldn’t be honest and open discussions about all issues but there is so much to celebrate about our community and amazing lifestyle and you don’t have to look far to find it … but you wont unless you look! Focus on what you don’t have and you will never have enough.
We have a passionate and caring team working hard behind the scenes to make our product the best it can be much of that takes time, meanwhile there are thousands of happy pets around the world tonight with their loving sitters and with everyone blessing the day they found TrustedHousesitters … our team help make that happen.
I started a new sit with one of my favorite pets today, (I know we shouldn’t have favorites but he’s just so cute, as they all are) his pet parents are very special too and make me feel welcome and part of this family … we have a very special community let’s reach out and touch more pets, people and places with our uniqueness and caring spirit.
Thanks everyone and if you are waiting for chocolate have a very Happy Easter.
Angela and the Team “”