I have 2 unread messages showing on my Dashboard @Kerri that have been there for a number of years. The owner’s dog died so she cancelled her membership but had messaged me about it. However, by the time I went to read her messages that same day, I couldn’t access them because she was no longer an active member. And there they have stayed all this time with no way of removing that notification!
Hi @Kerri I have checked your account and the message was from a former member from 2 years ago. I have taken the liberty of archiving this so it is not in your inbox anymore.
@Kerri @temba If you have any Inactive members in your inbox, you can archive these using the App … in the inbox …press lightly on the inactive member and press ok. This will archive these, so this really helps clear your inbox.
@Lassie the messages should be syncing perfectly from web to App, please do DM me with a screenshot so we can investigate as this should not be happening.
I personally find, using both App and the webpage works well for me. I tend to use both for different functions, so I can keep on top of everything.
I hope this helps
Kind regards
Therese
2 Likes
Thank you for this tip @Therese. Just tried it out and I’m so happy to see them disappear from my Inbox! Still have quite a few to go but now I know what to do.