Well, after contacting member support via chat, we are told the sitter has been suspended for “behaviour” issues. Apparently booking overlapping sits. We are disappointed. She had great reviews. Our interview with her went well. Just a bummer to happen on our very first owner listing. Good thing is that we have time to rebook…I hope.
We are concerned that we weren’t notified by THS of the suspension. I discovered it by accident. Our dashboard still showed the sit as confirmed. That said, the suspension is recent. I was told we were in the queue to be notified. I am trusting that to be true.
I strongly encourage THS to automate some type of alert to owners to contact support immediately if a sitter is suspended. There doesn’t need to be detail in the alert - just to contact support. It just doesn’t look good for an owner to discover this fact and have to sort it out.