Do other members think that THS takes any note of, listens to what members are saying in the forum and responds positively to feedback and suggestions? Or, do you think THS ignores what members are saying, or ask for and just does its own thing, often introducing new features that nobody wanted?

I don’t think I fully understand your point. I apologize, English is not my first language. [image] anon56612445: probably righteously ignore a bunch of people who actually care this site Do you mean it’s OK not to pay attention to suggestions offered on the forum? I do believe that they ca…

[image] GotYourBack: Only seeming escalation from Forum to THS MS are specific instances of problematic housesits. I agree. I do appreciate the support @Jenny offers, helping cover the shortcomings of the support team, who seem to be ignoring direct contact more and more often but do react wh…

[image] anon52083843: Do other members think that THS takes any note of, listens to what members are saying in the forum and responds positively to feedback and suggestions? Hi there, Member feedback is collected from a range of platforms including the forum, social media and Member Services…

Lot of codswallop. Nothing is ever clear and feedback is never heard.

[image] Mark_B: in line with our user experience and business objectives. Now you’re talking! I do understand every company has their business objectives and knowing what the objectives are and how changes can help to achieve them would contribute to improve member’s’ understanding and accep…

@ziggy I think it is all true, he said reviewed and shared, he didn’t say that actions are taken as a result.

I’ve noticed that even urgent technical issues and platform access problems reported by moderators to “the team “ do not always receive a prompt response or any response at all from MS. This from 20 days ago …still unanswered by MS . [image] Constant logging into the app wi…

@andrealovesanimals the question was does THS respond positively to feedback and suggestions. The answer is no. The question was not answered, it was given a generic response here by @Mark_B

You’re right. It transpires that moderators are also in the dark about what actions are taken and what’s the rationale behind them, which adds to the absurdity of the newly added term “transparent”. A lot of adjectives come to mind when someone tell me what I already know, transparent is not one of…

To paraphrase what Mandy Rice-Davies said in a very famous trial in the UK in the early 60s, “well you would say that”. I appreciate your position, but a better and more useful reply would have been “THS does indeed listen to feedback and suggestions for improvements, here are few recent changes tha…

Do THS Take Note or Listen

THS News & Feedback

Mark_B 12 March 2026 17:10 29

This is a recent one…

Topic		Replies	Views
Is THS planning to resolve niggles? THS News & Feedback	30	605	13 November 2024
Feedback on THS, HOW DID WE DO? Sitter Questions, Advice & Chat	33	650	4 February 2026
New Forum Feature Coming Soon, An Addition to Our Forum Homepage! THS News & Feedback	24	355	6 November 2024
A community or a business? THS News & Feedback	43	616	14 January 2026
Sitters: do you think T.H. is improving or getting worse at serving your needs? Sitter Questions, Advice & Chat	45	800	28 January 2026

Do THS Take Note or Listen

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