Lot of codswallop. Nothing is ever clear and feedback is never heard.
Now youāre talking!
I do understand every company has their business objectives and knowing what the objectives are and how changes can help to achieve them would contribute to improve memberāsā understanding and acceptance of those changes. Instead, weāre told they are for our benefit when they clearly arenāt.
Calling a stick with sit count transparency simply insults membersā intelligence.
@ziggy I think it is all true, he said reviewed and shared, he didnāt say that actions are taken as a result.
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Iāve noticed that even urgent technical issues and platform access problems reported by moderators to āthe team ā do not always receive a prompt response or any response at all from MS.
This from 20 days ago ā¦still unanswered by MS .
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@andrealovesanimals the question was does THS respond positively to feedback and suggestions. The answer is no. The question was not answered, it was given a generic response here by @Mark_B
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Youāre right.
It transpires that moderators are also in the dark about what actions are taken and whatās the rationale behind them, which adds to the absurdity of the newly added term ātransparentā. A lot of adjectives come to mind when someone tell me what I already know, transparent is not one of them 
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To paraphrase what Mandy Rice-Davies said in a very famous trial in the UK in the early 60s, āwell you would say thatā. I appreciate your position, but a better and more useful reply would have been āTHS does indeed listen to feedback and suggestions for improvements, here are few recent changes that resulted from ideas from our membersā.
Do you have any examples please?
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This is a recent oneā¦
Iām extremely skeptical that the new feature you mentioned, the pre-sit checklist, came about because of requests from members. How about the repeated and long standing requests for improved searching, better filters and letās not forget the calendar?
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The pre sit checklists have been around for years.
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@GotYourBack I have observed them āfixā work-arounds, to unpopular changes discussed here, however. Which is why I wonāt put them here any more.
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They did introduce a double blind review system a few years ago.
When I first joined, rewiews were published immediately.
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This is a good example of THS listening and acting with improved experience for hosts and sitters .
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What is a good example?
Replying to @andrealovesanimals
While I agree that this was a positive change, it took years of it being suggested by members before THS finally went ahead with the implementation. So forgive me if I am a bit tepid with my praise.
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Having come from a career in software development, I have fairly realistic expectations about delivery of new functionality and bug fixes. With that said: Iāve been using this platform for over a year and have yet to see even one single customer-requested fix or much-needed improvement to Search or other basic functionality since I joined. Iāve also yet to see any kind of product roadmap or communication from the product-planning group that might indicate the teamās development priorities, beyond increasing new paid memberships & extracting additional revenue from existing customers.
Iāve never worked with or for another company where this has been the case: not one requested feature/fix in over a year. Sadly, this has led me to the conclusion that providing feedback is not a good use of my time, despite my enthusiasm to test & document issues in the past.
So: Iāll continue to use the product as-is at my current subscription rate, but I no longer expect anything further ā nor will I accept any sort of price increase or add-on fees should they be introduced in future.
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