I have been with THS before The Welcome Guide was introduced and here are my opinions:
Not user friendly for the sitter
You need the wi-fi code to access it, but don’t have wi-fi on your devices when you arrive
A sitter cannot print it off, even if they could it is spread over too many pages
Not easy to find info. e.g. feeding pets can be spread over several pages
The kitchen features never include instructions on how to operate each appliance
If in a non wi-fi area, you cannot access Emergency Details/Vets Details
You cannot access the Guide until you have confirmed the sit
Prior to the Welcome Guide a HO would prepare a Word Doc and email to you in an easy format. The sitter would print it off so easily accessible at all times. Usually the HO would have it available upon arrival as well.
If I am accepting a sitting where the HO has not had sitters before I ask them if they would like my comprehensive template emailing to them. This includes headings on how to operate appliances, t.v. etc. The HO has always appreciated it.
It is possible to delay your confirmation until you receive the document.
I would be interested to hear sitters/HOs thoughts and ideas