Hello everyone! We’ve launched two updates designed to help members get a clearer picture before saying “yes!” whether you’re a sitter weighing up a listing, or an owner reviewing who’s applied. [image] What is changing? The first is an improved experience when owners add photos of their home. …

That’s great news - thanks for listening . I did notice that, although I know the screenshot is only for display purposes, the pet information is incorrect—which is exactly the issue many of us are experiencing in real life. For example, the review mentions two cats, but there are no cat icons sho…

[image] Lokstar: Why oh why does management keep on tinkering and changing everything all the time??!! It is so very unhelpful, annoying and unprofessional I couldn’t agree more. [image] Mark_B: The good news is that in the vast majority of cases, the pet information from previous sits i…

@Mark_B I sent an email to membership services, listing all the corrections that were needed. Aside from the template fluff that was at the start and finish of their reply was this response: Given some of my sits were more than 10 years ago, it’s not surprising that the owners are no longer members…

@Snowbird how many of your reviews are now incorrect ( as a result of the recent “improvements” ) - THS are saying it’s only affecting a Small number of historic sits but the sitters on the forum are saying it’s a bigger issue I have 12 incorrect and I only joined in 2023 [image] Itchyfeet: 5…

You beat me to it @Silversitters where THS can’t even get the pet information correct in the example given. Like many others, I, too, have pets missing, incorrect pets listed in my reviews. Tamper-proof reviews? - THS sure has tampered with them!!

Out of curiosity I took a look at mine again and 19 of my ~60 reviews are now incorrect. Crazy.

In my case, I have really looked for 83 pets but they have shrunken down to 56. 27 pets have disappeared altogether, they doesn’t take into account some fish, if I included those that would be: Real numbers: 105 Listed in my profile: 56 Disappeared: 49 I wouldn’t …

Very annoyed about this, some of my reviews don’t make sense now. It’s all so amateurish.

@Mark_B this is the latest response I’ve received from membership services. It seems to contradict your instructions to us. I think all forum members deserve clarification from you as the responses I’m receiving contradict your instructions to us. I would appreciate a response from you with a clear…

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Product Updates

Snowbird 30 July 2026 02:50 95

There are 11 incorrect reviews with a range of mistakes, including multiple for some sits. Apparently I have cared for a horse but I’ve never even been near one!

Making Messaging easier

Topic		Replies	Views
Sit summary. When did this become a thing? Sitter Questions, Advice & Chat	81	1007	7 May 2026
December 2025: New features coming soon Product Updates featured	67	2784	10 January 2026
Which improvements are you consistently ask for THS News & Feedback	71	1387	15 August 2026
Same community. Higher standards Product Updates	131	2157	22 June 2026
“Invisible” blank sitter reviews are a problem THS News & Feedback	34	580	12 August 2026

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