We wanted to inform you of some temporary changes to our operating hours over the festive season.
As always, the Forum will be here for peer-to-peer support, but we wanted to ensure that anyone needing urgent or account-specific support knows where to turn to.
If you need urgent or account specific help, please reach out to the Membership Services team via live chat (click the green box with the speech bubble at the bottom right of your screen) or email support@trustedhousesitters.com.
Membership Services will take a break on 25th December 2024 and 1st January 2025, with emergency cover in place on those days.
Whatever your plans are for the coming weeks, we hope you have a safe, happy, wonderful time! If you want to share what you’ve been up to, head over to our Share Your December Adventures discussion!
Hi @Silversitters - good question! I have asked about those specific services and I’ll update when I have a reply. I assume so, but best I check and be 100% sure
Thank you so much @Garfield - we’re so grateful to you and all our members for the essential advice and support shared in our forum
Just to update, MS have confirmed that the Urgent Support Phone Line and Vet Advice number will both be open over the holidays, but they asked me to note that on 25th December and 1st January, MS have skeleton staffing - any urgent line calls that may go to voicemail will be responded to as soon as possible.
