@Happypets if you want THS to take any more action such as removing the homeowner from the platform you have to raise a dispute - Write a factual complaint and include all the photos of the state of the home on arrival ( compared to the listing photos )
Without this THS won’t take any further action . It’s up to you if you want to do this and when . A dispute can be raised now or up to 30 days after the sit ends .
You may want to read a thread where @ADF had a bad sit , was initially told by member services that there was nothing they could do . However when they followed the procedure for raising a dispute . THS followed up on the complaint, investigated and did take action against the homeowner ( including removing the unfair negative review that they had left the sitter )