Hi @Silversitters if members have turned off their auto renewal they could lapse on their membership, hence when you click on the profile which won’t open until they go in and renew their membership. Once your membership expires THS will keep your data for two years. This includes your profile and or listing reviews/feedback so you can renew anytime during this period. Within this two year period you will be able to see all your data once you renew. Two years after your membership has expired all your data will be deleted. Members can also request to delete their profile and all of this data at anytime that they choose, in other words if they don’t want to leave it dormant for the 2 years (mentioned above where they can renew at any time), they can request MS to delete their profile and data immediately and will no longer be members of the website, hence “Former Members”. This would also account for any members that have been banned for whatever reason. Hope this clarifies but if not then please let me know. 