I’ve been on this platform with a premium membership for years. I am feeling unbelievably frustrated by the entire lack of human support within THS as a company.
I needed to make a simple change to my membership – pausing. There are multiple articles in the help section detailing how to do this, and I followed the instructions. I received a follow-up email that my account had instead been cancelled, and would be permanently deleted.
Just trying to get some help sorting this out, and no help to be found.
Does anyone know how to speak with a real human about our accounts?
Hi @Caralise I am sorry to hear that you are having this issue. Just to let you know that I have passed this across to the Membership Services team and will update you once I hear back from them.
Hi @Caralise I have just heard back from the team and someone will be in touch with you shortly to help to resolve this. Please do keep a look out for an email from them.
@Caralise, we gave up on THS Frankie shortly after its release. Probably a top-down project to implement AI technology rather than to explore new ways to enhance member service (which it does not). Encourage email support@trustedhousesitters.com with non urgent matters.