How do you deal with sitters that were for 99 percent doing a good job, but terribly failed at one thing?
Here’s a few examples: My longest sitter (six weeks) didn’t clean the apartment properly for the whole stay. Obviously people have different ideas of “clean”, at least he said he didn’t notice how bad it was. The pets were well, but this one thing really upset me.
Other sitters managed to kill half of my balcony plants. They said they did water them and my instructions should have been more clear. I thought it was obvious my plants were dying, so why didn’t you just give them more water. Again, the pets were well, but I was heartbroken about my plants.
Just now I had a sitter who did something wrong with the litter box and hence caused a severe pee damage on the hard wood floor underneath. He apologized and said he had overlooked something in my instructions. Again, the pets are well and everything else was good.
How do you deal with this? Just leave a “nice review”? Or mention the incident in more detail? I usually try to be fair, but honest. I cannot “not say a word about it”,
And in which cases would you claim a compensation? Can I do that anyway?
Looking forward to some advice.