Now that retaliation reviews aren’t as big of a worry, we should be able to rate based on true experiences. Dirty homes upon arrival or unclear instructions will not get 5 stars. It hasn’t happened yet but if a pet parent comes back home early leaving my family to scramble and get out of there, I will automatically deduct 2 or 3 stars. 5 stars have no meaning if we all continue to automatically give everyone 5 stars whether they deserve it or not