Membership Categories

Owner Questions, Advice & Chat
1

Hi everyone. We are due to renew in a few days and I’m questioning whether the premium is truly worth it. Looking for feedback on the category you use and whether the premium has made sense for anyone (have you ever needed the added insurance this level provides, etc).

Given we are premium at the moment but have only used the service twice during the year I’m just not sure spending the extra money is necessary.

All feedback welcome and thank you!

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2

We are at the middle level (Standard) as both sitters and HOs and I feel no need to upgrade to Premium. The items I don’t get with Premium are sit cancellation insurance and the 2 global airport lounge passes. If we flew more than I would consider the upgrade but we only fly a couple of times a year so haven’t seen the benefit.

Lovely home btw, certainly an area we want to explore one of these days!

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3

Hello @Gravysgal and it’s nice to see you back posting on the Forum :slightly_smiling_face:

Here is another thread you may find useful

4

Hello there :wave: we were on standard and then upgraded to premium as we had three international cancellations within quite short succession (long story but all resolved) & it wasn’t that much more ($45 on Black Friday). We travel a lot & have booked the lounge passes in IST next week (which would have been $60 each) so it’s already worth it for us. Hopefully we won’t need the accommodation insurance but it’s there JIC. Hope that helps :+1:

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5

Guys, do you know how exactly the coverage works for longer sits?

  1. Do I understand properly, that you can claim for 1500 USD annually and maximum for 30 nights, for example (10 nights for 150 USD or 30 nights for 50 USD)?
  2. But I cannot claim for 50 nights for 30 USD, am I right? (because the limit is 30 nights)
  3. What if I my sits are longer than 30 days? I know that the coverage plan works only for the first three sits then. But: if my three sits would be cancelled: will I get a refund just for 30 days of the first cancelled sit with no possibility to claim again that year OR will I get a refund for three sits (30 days x 3 sits = 90 days and then 1500 USD x 3)? Do you know the proper rules for longer sits as I cannot find them even…

Let’s decode it together!

6

Hi @catanka I think someone else has responded to your questions on another thread. Our understanding is no more than 30 nights per year; max of $150 per night; cover accommodation within 20 miles of sit location; proof of no sit available; $150 deductible. Def read the Ts & Cs for the insurance on the website, they were useful. For us it’s already paid back the investment and we always use the premium lounge passes too. #tsandcstime

7

Just FYI, I wanted to cancel my auto-renew and look at other levels for when I renew and the auto response made it sound like I was canceling my account. It said something like “are you sure you want to cancel your membership?” I was nervous to continue as I’ve got upcoming sits but I pressed on and then was offered a discount to stay. So… you might see if you can get a sneaky deal for premium that way. I figure it’s only fair as they are using what I consider aggressive tactics to force you to keep your higher level membership.

I’m not sure whether I’ll keep Premium when I renew, but I’m going to try to get an airport lounge pass in Marrakech before then and see if it works. Last time the general Sea-Tac lounge the passes were for was so filthy and out of the way it was not worth the hassle.

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