We recently joined THS as sitters and are absolutely loving our experiences; we’ve met some lovely people and gorgeous pets. I just wondered if anyone else has problems with the messaging system on THS website?
I’ve been corresponding with an owner regarding an upcoming sit. I’m always extremely responsive and reply straight away, but it’s clear my responses aren’t always getting through to her and I’d hate to come across as rude or unresponsive.
When I look back through the conversation chain on my laptop I can see that some of my messages have the ‘seen by [owner name]’ icon next to them, but others don’t. I also had a problem with another owner where our messages to each other were being received out of order and were becoming very confusing!
I can see this issue came up as a topic back in 2021, but wondered if anyone else is currently having problems with the messaging system? With most owners, once we’ve agreed a sit we move on to WhatsApp, but this owner only appears to have a landline.
Yes, these glitches are happening to me too. For example, I might reply to a message on the app, but the website won’t show it as posted, even after refreshing or re-starting.
Sometimes there’s a time delay. If it looks like things are going forward, then it’s easiest to give them your mobile/whatsapp number, and ask for theirs back.
We normally keep on the THS messaging system until everything is finalised etc, and then a couple of weeks before a sit starts, we swap to mobile/whatsapp for all messages, because we get a responses when we should then.
Also, bear in mind THS send an awful lot of random emails/updates, and it all gets mixed up into the same pot.
If it’s still happening, I recommend reaching out to our member service team via email ( support@trustedhousesitters.com) and share more information with them, including screenshots or screen recording that will help our teams replicate the problem.
It’s best not to share in the forum, as we wouldn’t want personal information to accidentally be shared publicly.
