Pet owner arriving one day in advance

We’ve been in this situation, it’s horrible -In our case there was no misunderstanding about dates - the HO decided to come home several days early to attend a social event and didn’t inform us until mid sit . It’s very stressful when this happens . Although it’s against the T&Cs , member services don’t get involved aside from sending a reminder of the T&Cs to the HO.

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