Hey everyone! I have been a sitter for a long time and recently renewed my plan and it is requiring me to upload a US Photo ID, which I dont have because I am Canadian … I cannot seem to find a place to contact THS directly.about them accepting my Canadian ID. Does anyone have tips?
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There is a chat icon to reach customer service at the bottom of the screen of the website, in the mobile app it appears under Help & Support
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My tip would be to avoid the US at the moment.
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Why would a US ID be required - we are many from other countries? Have you tried to enter your ID?
Have you got an answer from member services @samaljo ?
You can contact them via e-mail at support@trustedhousesitters.com