@belluca Yes, that was what would happen previously. Post sit, a Sitter would receive an email requesting a Review, which was in actuality, a Review of THS which was posted on TrustPilot. Not sure if this was the same for a HO.
Unfortunately, it seems many Sitters did not realize this and left their Review on TrustPilot vs THS, which would leave a “gap” in a HO’s history with a Sitter, dates and no Review.
I’m told this is now no longer the case, that the prompt is for a Review to the THS site. I’ve not confirmed this myself as I have ignored those prompt emails having figured out the link was to TrustPilot. I go directly to my Dashboard and go through the process there.
@botvot. Would you mind sharing the essence of your negative feedback…as I’m the original poster and currently needing to review the sit that ended yesterday. thank you
I am not an idiot. I do not have impossible standards. I am not complaining because I can’t handle a little dirt or discomfort. I am not exaggerating.
Caps were born of frustration, of being in a situation that was intolerable to me, but being unable to leave because I had made a commitment to an animal. A situation that may have been avoided with more forthcoming or insightful reviews.
Now I understand that THS puts sitters in an impossible situation. Having never been the recipient of less than stellar reviews, I didn’t understand the ramifications of not being a perfect 5. Nor did I consider that if I gave an honest review that I would be penalized.
I have learned quite a bit, got some great feedback, and useful tips from others.
You have made your opinion clear. You can stop (all small letters) responding to my post.
Yes we have left feedback for all of our sits first - except for one where we had an issue - in that case we waited for the hosts to review us first and then gave our honest and fair feedback .
We have had a great rapport with the hosts on the majority of our sits, before during and after the sit. Each of them has invited us back . So we have felt very comfortable about leaving good feedback before the host reviewed us .
When we had a major issue on a sit - we took the advice of this forum and waited for their review of us before writing ours .
@JeanetteK you should make a formal complaint to THS- including screenshots of all the inappropriate, creepy, offensive text messages as your main evidence.
This is not a minor dispute about cleaning or a misunderstanding about which room to use . This is harassment and possibly even a police matter (depending on which country you live in ).
This is totally unacceptable behaviour and anyone who behaves like this ( host or sitter )should get a lifetime ban from THS.
My stint as an Airbnb host (for my own, full place when I’d go away for work) ended abruptly when a “guest” hit on me/sent me creepy texts after the stay.
You’re being unnecessarily judgmental of the OP. No one is talking about demanding pristine, hotel-level luxury. Just a reasonable state of hygiene. Sitters shouldn’t be scrubbing toilets with caked-on urine and hair, scummy bathtub rings, sticky/gummy EVERYTHING all over the kitchen—years of grease and grime with embedded dust and hair to boot—and other assorted grossness upon arrival.
HOs ask for the place to be clean when they get back, even when it’s not clean when they leave. We’re not maids… we’re supposed to clean up after the pets and ourselves, not the HOs as well. Yet we end up doing all this anyway because we can’t do the sit otherwise. I will often hole up in one spot that I know I’ve cleaned myself, and avoid the rest of the home because I don’t like sitting on furniture covered in hair and smelling of urine, for instance. And feeling grimy after touching anything at all.
And no, I am not OCD or anything. Frankly, my own place can be a real mess sometimes. But I would never expect anyone to stay in my mess, let alone clean it. Your own mess and someone else’s mess are different in terms of being “comfortable” in it. Sort of like changing the sheets for someone after you’ve slept in them.
wow, that is super weird and inappropriate.
I would be very annoyed about those things too. Though my sitters are welcome to use my room, my robe/nightgown or toiletries are off limits. I always leave them fresh towels, and the guests toiletries they can use (always make sure they’re not expired).
But all of what you’ve stated here is major red flags—- please please do us all HO’s a favor and leave him an honest review. I agree that you can wait to cool down a bit but leave a review.
@laddie our only bad sit for which I left an honest review, was dirty. Not just your average ‘forgot to wipe’ dirty (caked on gunk many places in the kitchen/appliances/cutlery/crockery), dirty pans in the oven, a whole cupboard full of rotten veggies, bins to the brim. It wasn’t new dirt. The one dog was an incessant marker. The TV room smelled so bad that we hardly used it. Just many, many things that wasn’t cared for or maintained- it was a fairly young couple and we feel they haven’t yet learned the value of maintaining and cleaning a house. They even parked their car halfway across their visitor parking space, how rude. We had to squeeze past everytime. We just didn’t feel welcome.
The photos looked neat and tidy! But alas, we didn’t do a video call. Not sure if it would have helped, tbh.
My review was polite, but told the truth: we would have welcomed a cleaner home on arrival. The poor dog, sweet as he was, had a nervous bladder and was not good on leash. We had to drive to the local walk as he couldn’t even walk on the sidewalk leashed. I most definitely had nothing to gush about. So the review was formal and to the point.
At that point we had numerous 5 star reviews, so I didn’t worry about a retaliation review, I just needed to get the disappointment off my chest and warn other sitters.
A dog who is normally not good on a leash tells me that they never walk their dog. And I’m not talking about dogs who pull, mine is occasionally a puller when he’s too excited or sees a bird or squirrel. I’m talking about dogs that don’t know what to do or look clearly stressed with a leash, normally what happens with puppies who aren’t used to it yet. Which is probably why he’s not potty trained and is marking their place all over.
That really is so many levels of wrong. As a sitter, I would stay where you told me to stay, and use what you left me to use. I wouldn’t even open a closed door/closet. And you would return to clean sheets on a freshly made-up bed, clean towels, no trash in any bin, no dishes in the sink, no lights on except maybe a dim one (above the cooker, etc.) for the pet to comfortably see, and any food items I’d used replaced with the same brand and size.
If you want hotel-standard cleaning, get a room in a good hotel.
That’s what you said. Uncalled for. I’ve never seen anyone here ask for or even expect such a thing. Or complain about cleaning up after animals, as you suggested. We know that’s part of the job. It’s cleaning up after the HOs that we object to.
As I explained (in detail, with specific examples) in my previous post, as did other posters, it’s often necessary on arrival in order to be able to even stomach staying there. Honestly, I think you are being deliberately contrarian, and I’m not sure why.
Well, I may have tidied up a little bit sometimes (certainly after some surfers), but then that is of my own volition, and I am not complaining about it. I do not take pictures, I do not mention it in reviews.
And I certainly do not demand that others write about it in their reviews.
wow, that is super weird and inappropriate.