Hello @LTD
Below are the answers to all the questions you have. Please DM me if you have any further questions.
- EXACTLY WHEN in ‘July’ is this change starting? July 1st, or July 31st?
We are looking at launching the test this week.
- How will a sitter know which advertisements have been ‘auto-paused’?
As this is a test we have kept adding features to a minimum, so have not added additional states or additional logic to show paused sits.
When an owner pauses a sit we don’t currently show the Sit. If the test is successful we might look at introducing a new state where Sitters can view Sits where Owners are ‘reviewing applicants’. This would be in a similar vein to showing Sits without current dates.
- How will a sitter know when the adv had been ‘released’ from ‘auto-pause’ and is once again open to applications?
As this is a test we have not added any additional logic to make members aware of listings which have re-opened from an Owner unpausing the listing. However, if a Sitter has a Saved search or the listing is marked as a favourite then the listing will be visible and searchable.
- Does the ‘five applications then auto-pause’ begin all over again for that adv?
The number of applications depends on the number of applicants the Owner has rejected.
- How do the (first, and subsequent) five applicants know they have all been rejected and therefore it is not worth re-applying? What message do they receive?
If a homeowner rejects the application then the Sitter will receive the automated Trusted Housesitters email. We also encourage the owner to respond personally and state why they have not been accepted for the Sit.
- What happens if a HO simply ‘sits’ on the five applications (as many HOs do now, with up to 50 applications)? What recourse does the sitter, ie one of the ‘fortunate five’ who applied first, have? Potentially, a HO who simply sits on his /her applications and lets them accumulate, can do exactly that with the ‘five then pause’: it won’t necessarily change their ‘behaviour’.
We will be keeping an eye on whether we have Owners not confirming or unpausing a Sit. We will be sending an email when a listing is paused and on days 3, 7 and 14 if the Owner has not taken any action. The owner will also be notified by App push and are made aware they need to choose a Sitter or unpause from the dashboard and Inbox.
- Did any HOs and / or sitters on the Forum ‘road test’ this change?
Homeowners have been testing this for the past 6 weeks with one-off weekly pauses. We also interviewed forum members before we started this project to gauge general feedback.
- Will THS PLEASE listen to both the HOs and sitters who have expressed doubt over such a low number? Is there a ‘review’ of the change after, say, three months?
Data shows that 1-5 applications give the optimum chances for owner success. As part of the test, we will be reviewing the limit.
- Is THS actively monitoring the effects of this change? As someone else posted last week, the intended ‘redistribution’ of applications might not come about because if I am looking for a sit in Tampa, Florida, I am not really interested in a sit in Basingstoke, UK! (Much as I like Basingstoke).
Our data team will be looking very closely at the impact this has on the platform.
- What is the exact wording a HO will receive once their five applications are in their inbox? I’d like to think the wording will actively encourage them to make a timely decision, (although see point 6 above).
The copy of the email is being finalised as we speak and is being adjusted based on feedback from this thread.
Good news! You have 5 sitters hoping to sit for you between the [SIT DATES] We’ve now paused your applications to give you a chance to review your first 5 sitters. Now, you’ll need to either confirm one of these lovely sitters or decline them to unpause your applications.
This is then followed by what to do next and also FAQs.