Hi @Els and @Cuttlefish
I hear you. I can imagine how disheartening it is to take the time to give feedback, and then feel like your opinion doesn’t count because it hasn’t resulted in a change.
I think it’s important to remember that the primary function of this forum isn’t about making policy changes, but rather a place for THS owners and sitters to talk about all things THS, and make a few friends along the way. One of the effects of the discussions on this Forum is that they generate very important feedback about THS in general.
We provide product updates for our members because we know it’s important to give you all a heads-up because these updates can impact many THS users. I’m still new here, but I know in the past there have been changes which weren’t communicated in advance which had been challenging for some members.
Part of giving product updates is also giving members a safe space to discuss them, to share their thoughts and opinions. Those discussions are valuable and are worth being heard by the right people, and they also bring up questions that we can sometimes get answers to, meaning that if someone else is to read the discussion, they’re hopefully going to see a response that helps them. That’s why it’s important that we collect feedback.
While in this case, the feedback we shared with the wider team wasn’t used to make changes to this particular update, it doesn’t mean that won’t be the case in the future. We can’t ever promise anything for sure, but at least if @Carla and I elevate your voices, you have more chance of being heard, whether now or in the future.
It’s a shame that you think we’re only pretending to listen, as that’s genuinely not the case, the Forum team really does hear you and we do care about what you say. That’s why we’ll continue to collect and share feedback so that we can advocate on your behalf wherever possible.
Jenny 