Product update to avoid overbooking sits

Hello @Cuttlefish, I think this is a great point to raise and I can see that @pietkuip @anon47943759 @mars have shared a few and I will try and share a few off the top of my head, that have been added due to feedback from the forum, to Membership Services or from feedback surveys.

There are a few that will be released with the new inbox redesign, which will be announced when we know more.

From this thread, the team will be looking at flexible dates for owners and stopping owners from being able to invite sitters if they are already confirmed on a sit. Also looking into how they can make date changes easier. This was mentioned higher up the thread as coming from members feedback here.

As part of the new reviews the owner’s categories are being worked on due to feedback that sitters would like those, the word feedback (for owners) was replaced with the word review, which was requested here on a few threads. Check out the post here

The amenities section was added, the public transport tag, the emergency contact, and being able to remove inactive members from your inbox (which is currently available on the app and watch this space for the new inbox) were other member suggestions.

There were a few help desk FAQ updated as suggested here on the forum.

If I come across any more I will share them, but you’re right we want to make sure we are giving kudos and sharing with members what has been worked on or added because of their direct feedback.

In the first quarter of the new year the forum team have some behind-the-scenes plans to be able to share more things that have been actioned due to member’s feedback, so please keep an eye on the Product Category! Thank you for bearing with us, we know it’s important to feedback to members. The Product category is just one area of the forum and as a small team, we will do our best, but also need to make sure we are also supporting all areas of the forum.

In the meantime, we will continue to mention on any Product threads such as this one and the new reviews thread if any suggestions will be turned into a feature. We will be looking at how best to share this, including tagging the member/s who suggested it.

I hope these few examples help, thank you for supporting the forum team while we get some of these things in place! :smiling_face:

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