I agree and strongly believe that the reviewing system needs improvement!
could do but donât need to , just pointing out a flaw in the system
I donât know why there is this difference between owners and sitters, and I donât know why there is this difference between app and web interface with regard to owners reviews. My suspicion is that it was a programming mistake that makes it possible to see missing reviews of owners when one uses the app.
It is certainly possible for anybody to look up sitters in the web interface. For example, look for sitters in your own town. You should then find your own profile, and others. And see the reviews.
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Yes, I looked at many Sitter profiles on the web interface, and I do not see any Sitters with missing reviews.
Of course, on the app, it is common to see Owners with missing reviews.
Any Owners out there who can verify that you can see if Sitters are missing reviews on the app?
How would I be able to tell?
(Oh, also donât forget, HOs very rarely look at random sitter profiles; we check those of the sitters that have applied for sits, but Iâve never checked anybody else)
Here is an example. This is from the app. You will see dates, a Sitter, but no review below. This Sitter did not leave a review for the Owner.
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You have âsitters & reviewsâ as the menu item.
HOâs see âreviews and referencesâ, not âsits and reviewsâ, so I suppose no, that is probably not shown (couldnât find anything hinting at this in a quick walkthrough either). Too bad, would be useful info, as long as we donât even get numbers.
To our knowledgeâŚmissing reviews are only visible on a HO listing via the app. We have had two home owners who have decided not to leave us reviews (we didnât leave them a review eitherâŚit was mutual that it wasnât a great sit but due to unforeseen circumstancesâŚmold in home, etc). Those two ânon-reviewsâ are not visible on our profile anywhere. Of course, we can see on our dashboard and âpast sitsâ that we did not get a review, but it is not publicly visible. They however have a âblankâ or non-review from us on the App.
From our perspective, if ânon-reviewsâ were visible on sitters profiles, this would affect the rating system perhaps differently. It would also hurt the sitter more because chances are, that the sitters do a lot more gigs than the HOs do. With that said, if a sitter has 30 sits and 6 of them didnât leave a review, it would look incredibly bad. Where as a HO who has traveled via THS 10 times and one sitter didnât leave them a reviewâŚwell, not as bad.
@PVGemini in the example you have given you can click on the sitter- Greg- and see what review the host gave him. You just need to scroll to the relevent dates on his profile. If the host gave a review it will show up on those dates. But if the host did NOT give a review that sit will be absent on the sitter profile- you will not find it. We have 3 missing reviews. We, as sitters, can see those gaps on our profile but no one else can. (For sitters that is a good thing!)
Thatâs the big difference @pietkuip was referring to. On host profiles if a sitter does not leave a review like your example-Greg- there is a blank space below the name- but you know that Greg did the sit on those dates. But on the sitter page the sit will not show up at all- i.e no evidence it ever happened.
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I am only a Sitter, not an Owner, but I think that the system should be fair.
Example: What if a terrible Sitter did his/her first 3 Sits, and the 3 Owners decided not to leave Reviews?
That terrible Sitter would have no Reviews. They could claim that they were new. I could come up with more possible scenarios.
A pattern of no Reviews, whether it is an Owner or Sitter, is a Red Flag. Period. Sorry, I know some may disagree, but I scrutinize Owners more carefully if there are ANY missing Reviews.
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Ironically, in this specific example, these Owners have had 2 Sitters in the past. The Sitter in the example did not leave a Review. Nor did the Owners leave a Review for him!!!
The other Sitter that they had DID leave a Review for the Owner, but the Owner did NOT review that Sitter either!!
So, these Owners apparently donât like to review Sitters. They have had 2 Sitters, and did NOT review either Sitter.
Believe me, I understand the discrepancy, and I think it is BS that Ownersâ missing reviews are evident, and Sittersâ missing reviews are not evident. That is ridiculous. No wonder so many Owners are complaining about crappy Sitters.
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Nope, HOs canât see if sitter is missing a review. Not on the app, not on the web page @PVGemini
This is from another thread just a couple of days ago:
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@PVGemini That would definitely be an HO to avoid! The odd missing review might have a good reason for it but an HO with a patturn of not reviewing sitters would be a turn off for me. Reviews are the currency of THS and are very important especially for sitters. Not getting (a 5*) review is a like not being paid or appreciated for a job well done.
And I agree that the descrepancy between what shows up for hosts or sitters is not correct. There should be equal transparency for both sides.
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I may be wrong but I think you can at least infer that a sitter is missing a review. Itâs very time consuming but still possible.
Anyway, I agree the system should work the same for both. The crystal ball reading interpretation that the reason HOs donât leave a review is because the miss the 14 days window is absolutely ridiculous! We might as well ask what the reason for sitters not leaving a review is. They may enlighten us.
That is the reason I disagree with you - one or two reviews missed among a hundred sits is nothing, while one or two reviews missed when you only had sitters four times hits a lot harder. I believe in equal rights, and missed reviews should be visible on both profiles.
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I would suppose the most obvious and regular reason for not leaving a review is not wanting to leave a negative review in order to not hurt anybodyâs feelings or their future.
THS skews the system, and I believe this is deliberate. As the matchmaker, there are good reasons for this.
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Itâs impossible for a HO to find out, if the sitter applying has missing reviews or not.
If itâs a sitter tracking, if a certain HO has a habit not to review sitters, thatâs certainly possible and easy. But when you have a sitter applying to a sit, thereâs no way to do that.
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Indeed, and it is very unfair on owners. THS emphasizes the checks they do on sitters, yet they keep this important information hidden.
A sitter without reviews may look like a new member. But they could have done several sits where an HO had felt uncomfortable writing a first review of them.
I wonder if the people at Membership Services can access such information.
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Iâm 100% sure they can.
THS opts to not divulge this information. Like said, I can think of a lot of commercial reasons to behave in this way. It is bad for HOs.
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It seems the only correct, factual statement in my post was âI may be wrongâ.
@CatsAndDog made me realize that only sitters can, sometimes, infer that a sister is missing a review because to get to that conclusion you need to know what sit and dates are missing and you only know that when you start from a particular ownerâs listing.
@elmi4711, the rest of my post meant to be ironic, as a sitter I know why I didnât leave reviews on two occasions, the reason you mentioned (not hurting peopleâs feelings) was just part of it. What I meant is to show how ridiculous it is to assign the time limit factor just to one party.
@pietkuip thinks the inequality in the disclosure of that information is probably a programming error but you say
There must be commercial reasons when they insist on keeping it unequal but I canât think of any, unless they are afraid that they could run short of sitters but surely bad reviews can affect more than a missing review and they should also apply the reasoning to owners. What other reasons can you think of?
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