Refund for THS membership as per what THS says

Sitter Questions, Advice & Chat
1

I renewed my membership a few days ago, as I saw a sit I wanted, and a couple of other back ups for some specific dates I have available at the end of August.

I applied and the host got back to me immediately with all the sit details and said lets have a phone call to discuss the handover etc. Then the host kept cancelling the calls or missing them. 3 days later after missing another planned call they said they were going to get the neighbours to sit now instead. I felt a bit messed around but it happens. I’ve applied for the other 2 but haven’t heard back.

I only renewed to get a sit for these dates, and THS say they’ll refund you if you don’t get sits but they’re vague on what this means. Does it also fall within the 14 day refund window? I might renew again in the future, but I begrudge renewing and then getting messed around and not hearing back… and on top of all of this there will be new fees.

Has anyone had success getting refunds in a case like this? Also interested to here if they’ve noticed a change in behaviour on here since the new fee roll out

Cheers everyone :slight_smile:

2

@jennylb feel free to answer :slight_smile: thanks x

3

@Sam_F Are you able to give any feedback or info on this? thanks! :slight_smile:

4

I think if you are renewing, then maybe you are not eligible for a refund. Imagine if everyone did that, Sign up, apply, no house sits, refund, then do the same.

It does not make sense as a business, you did try out the product for a year and now you are applying for refunds?

5

I’m afraid, as @HouseSittersGuide said, that you’re not eligible. Here’s the relevant information:

Sitters memberships:

You can cancel your membership and receive your money back if you have been unsuccessful in confirming a sit within 14 days of making your 5th application. This applies to your first-year membership only.

6

Ahh so the pop up I got saying if I was unsuccessful getting sits I could get a refund was misleading marketing - cool! :slight_smile:

7

@RR12345, THS staff do not monitor the THS Forum.
Suggest reach out to support@trustedhousesitters.com. State your member number (show in profile on THS website). State facts, including any pop-up. Ask for refund. See what they say.

8

Hi @RR12345 and thank you for tagging me to your post. I can see our wonderful Forum members have been assisting you with your query. Also, as @GotYourBack mentioned, you would be best placed reaching out to the team at support@trustedhousesitters.com and they will be able to look in to this further for you.