I wrote two days ago to privacy@ etc. to ask all my data.
Aside from the fact that it could have been easier (a pdf form you have to fill and then send to an email address together with your documents: I have a pdf editor for work, but normal people - I guess - should print it, fill it and then scan it?!?), I received no answer.
Anyone else here got any experience? I want to cancel my membership, but only after this step.
Data requests in the UK must be no later than one calendar month, starting from the day they receive the request. If the organisation needs something from you to be able to deal with your request (eg ID documents), the time limit will begin once they have received this. I am not sure where you are based?
I am in Spain. And my membership ends in March.
The company are UK based so the month rule should apply. My renewal is February but I can’t cancel as I have sits until October. I will be submitting a data request then and removing Auto renewal.
Your location is irrelevant, what actually matters is where the data is stored. As that’s the UK a DSAR (Data Subject Access Request) needs to be submitted to THS. It is not necessary to use the form, this is simply a convenience for THS. A DSAR submitted by email is sufficient and legally binding. THS may ask for supporting documentation e.g. proof of ID and proof of address.
I hope they don’t wait until the very last moment to ask me something more (though I have no idea what they could ask, since I sent everything) so that the 30 days time starts again.
“A Data Subject Access Request (DSAR) generally requires a response within one calendar month of receipt, but this can be extended by up to two months for complex requests, and the clock can pause if clarification or identity verification is needed from the requester. The deadline starts the day the request is received (even weekends/holidays) and ends on the corresponding date in the next month, or the next working day if the end date falls on a non-working day. “
Copied and pasted from Google’s AI.
Did you know that you can also request that all your account data is erased and made irrecoverable, once the DSAR has been completed?
Now I know, thank you. I’m not sure I want to do something so radical though. I want my reviews to be kept visible on my beloved sitters profiles. And, if by any chance after this first year something should chance I might reconsider and come back.