Sitter reviews for ho

I used to get notified to leave a review of my sitters. Don’t know if that still happens since I always try to get it done right away. I didn’t know that if sitters don’t respond to your review within two weeks, they then cannot leave of review. I only just learned this because my last sitter - who travels extensively for work and is new to THS - also didn’t know there was a deadline.

  1. Is there a deadline for HO to review the sitter?
  2. Are sitters reminded to write a review?

Yes and yes. I just wrapped a sit and was prompted multiple times to leave a review, within the same week. And as soon as my host left me a review, THS sent me an automated notification as well.

Each THS member sets up their own notifications on their devices, though. So if your sitter or host has them turned off or they’re sent to spam, that’s on them. THS has no control over our devices and how they’re set up.

Both sitter and HO get 14 days to leave a review. Too late after that. Both will get reminders.

Both sitters and owners have 14 days from when the sit finishes to complete reviews. If they are both completed within that time, they will be publicly available for you to read. If only one member completes a review, it will be available to read once the 14 days have expired. There is no time frame for a member to respond to the review they have been given.

If no review is given by the sitter, this will show on the owner’s profile/listing. However, there will be nothing to indicate the sit took place on the sitter’s profile if the owner did not review them.

Unfortunate that your sitter may have missed the deadline, but I took a look at your profile, and you have lots of lovely reviews, so it should not be a problem for you.

If your sitter contacts you and says they missed it, you could pitch them the idea of leaving a response to your review saying how much they enjoyed it and that they were unaware of the deadline etc - you don’t really need this, so I wouldn’t bother about it unless they reach out to you, but some sitters see a lack of review as a yellow flag.

Once I’ve finished a sit and the first time I click onto the website I get a notification to leave a review. There is a window of 14 days to leave a review

If you have a new sitter again, just give them the heads up to leave their review the day after the sit ends, they simply won’t realise. We prompt new HO’s (and old) by saying we’ll write our review ‘tomorrow’, so there feels like there’s a real sense of urgency (without actually giving them 14 days… or they could forget once being back-to-work takes over), so they naturally respond by saying they’ll do there’s tomorrow too, sometimes it comes the following day, but they still do it sooner rather than later.

I feel very lucky; all my hosts have left reviews within a couple days…most in less than 2.

Personally, it’s myself who struggles to get it done, just because I feel overwhelmed with sorting all the nice things I want to say. Fortunately the narcissist lure of seeing my own review lights a fire to get my thoughts sorted faster! :joy::sweat_smile:

@SteveS I have seen this done on multiple reviews for both sitters and homeowners and find it extremely impersonal. It actually even turns me off both sitters and homeowners who review this way. It also does not give future sitters much information to go on. A personal, well written review gives both parties a good understanding from both sides and helps the next sitter. I have gone over and above at times only to receive a completely generic review that was given to every sitter before, give or take a few words. Makes one wonder why we bothered. I believe that the least one can do out of respect for both parties doing a fine job is to write a factual, nice (or not so nice) review. Six years of full-time sitting that is my personal thoughts.

I agree with you @ziggy

I scrutinise previous sitters reviews which helps me so much in deciding whether to apply

Please don’t do this, it’s a bad idea. Personal & trusted sits need tailored reviews that tell the whole story of pets, home, location, hosts. Not the time for using a cut & paste option and after 50+ reviews across 23 countries, we know it wouldn’t work. #justtakes10minutes

@SteveS I do not know how a home owner would feel about getting a review like this but as a sitter I would be extremely disappointed. It could even be mistaken for one those infamous red flags and put people off.

As a sitter I leave quite an in-depth review and I try to address issues that are commonly discussed in this group eg, pet behaviour space to unpack, type and comfort of bed, cleanliness, etc

@AreYouThatWoman as everyone has said, reviews from both parties must be written within 14 days of the sit ending. Neither can write one after 14 days under any circumstances.

As @Maggie8K also says, “Each THS member sets up their own notifications on their devices, though. So if your sitter or host has notifications turned off or they’re sent to spam, you won’t receive the notifications”. So both homeowners and sitters need to have notifications turned ON in their account. When turned on both parties will receive numerous (or a couple lol) prompts to write a review and when one party does so, the other party is notified as such a couple of times. When both parties review, both reviews are posted. If one party DOESN’T write a review within the 14 days, the written review will be posted and the one that didn’t write a review is left with a blank on their profile review page. Nothing can be done after the 14 days.

Confused yet? I am :laughing: Hope it is clear to you though.

I typically write my review the day before I leave the sit, while everything is still fresh in my mind and I haven’t yet gotten to the crazed “packing and transitioning” phase. I save it as a draft on my computer and then as soon as I get to my next location I post it. I’m pretty sure if I waited to write it until after I’ve left, I’d forget. I always know by day three of a sit what kind of review I’m going to give so there’s really no reason to wait.

That’s a fair point, SteveS — for procrastinators, it’s a better solution than no review at all.

I do prefer personalized reviews, both giving and receiving, and I’ve never missed one yet :crossed_fingers:. The system is smart to dangle the reward of seeing your own review once you’ve posted :blush:.

I have at least started a blank file with the headings of the “rating categories” in it as it helps organize my thoughts (& so I don’t forget anything), and I try to write reviews with a real keyboard as it’s less painful than single-finger typing, for me!

That is SO smart! (But also, so anti-ADD-adjacent! :joy::rofl::sweat_smile:) But I think I may just have to try to work some variation of this in.

I’ve been trying to get in a habit of keeping an old-fashioned diary of my travels; may just have to redouble my efforts there. :blush:

If someone had a half dozen generic reviews, I’d think it was not great but there was nothing concrete to point out, or that the reviewing party just didn’t want to get into it. Or that the sit/sitter was fine but there was something very off about the person. Either way, I’d avoid.

Yes, a generic review would make me think that the sitter or host wasn’t willing to be specific, because there was something to hide.

If there’s nothing to hide, I think most sitters and hosts would feel unappreciated or under appreciated by a generic review. So if you want a repeat, that probably would hurt your chances.

My current sit will run for another week+ and I’ve already written my review. This one has been perfect from my POV. If there’s anything that needs changing as things unfold, it would be quick and easy to change my draft review.

As for repeating sits or not, personally I’ve been invited back nearly every time as a sitter, whether in the review or when communicating in person or by direct messages on wrapping a sit. But I rarely accept repeats and tell most hosts that, not because there was something wrong with the sit or hosts, but because I prefer new experiences.

BTW, when choosing sits, I and other sitters look at a host’s previous reviews — ones received, as well as ones given. If a host is stingy with their reviews in a discernible pattern, I’ll pass on those sits without hesitation. That’s because hosts who aren’t appreciative or seem to have a pattern of bad fits aren’t likely to be the best of hosts.