If there is a situation where either a sitter or pet parent cancels and, for any reason, it does not sit well with you, it is important to email support@trustedhousesitters.com as membership services can log this on their account and therefore monitor any further behaviour. This is especially important for last minute cancellations.
While emergencies can happen and are fully understandable, TrustedHousesitters continues to encourage the platform’s ethos of both reliable and trustworthy sitters and pet parents/owners.
Also to mention, that as the pet parent/owners are in control of their listing, no matter who cancels, only the pet parent/owner has the ability to cancel the sit and relist.