Hello @Gretch @AnnieNai @ExploreDreamDiscover @BunnyCat @Expat6 - I hope I have tagged everyone!
Jenny is now out of the office until the end of the week so I am happy to help in the meantime.
Just to reassure you that THS uses different mediums to share information and updates with members, the forum is just one of those, but we also have email, blog posts, surveys, newsletters, platform pop-ups, FAQs and Membership services.
For example, the new review system was announced on the forum, in the newsletter, in a blog post and sent out in emails to target audiences (eg reviews from over a year ago, reviews from under a year ago, sitters and owners with a current sit). Then there was a member awareness (new review system) email sent.
I am sharing this as I understand that you might not have seen all of these touchpoints for sharing the information, but hopefully to help reassure you that we do share the information across several different mediums and are always striving to improve this.
TrustedHousesitters is of course happy to receive feedback and suggestions about how you would like the information shared.
As the forum team only oversees the posts on the forum, if you have any questions about the other methods of communication or suggestions of how you would like to see things communicated differently, please do reach out to the Membership Services team
The forum team will always try and announce updates with as much notice as possible. We are working with various teams across the company to produce these updates, and they all work really hard behind the scenes to get these updates in place and share information with us. As soon as we have that information we will share it with you in the Product category.
To help you further, if any member is not sure about the email settings in their account or is not receiving the emails that they should be, then the best place to get help is always Membership Services as they can check if you are correctly subscribed with our email provider and troubleshoot any email issues.
As @Jenny mentioned, please feel free to keep an eye on the Product Category when using the forum, as that’s the part the forum team can help with, including passing on any feedback that you leave on the Product update threads.
A quick reminder that product updates are just one part of the forum and you can mute any topics that don’t suit you (if you need any help just let the team know), so feel free to check out different categories as well 