THS Survey

[Traveler99]

Are all sitters receiving a THS survey now?

[Timshazz]

I got mine. Quite therapeutic telling it like it is.

[Cuttlefish]

Us too. Although I’d have liked a few more specific (non fluffy) questions on there. Itching to teach Survey Monkey skills. You came to mind when we were completing it!

[BruceT]

@Ben-ProductManager - I have not received the survey: we have a combination membership and have had sitters in the past 6 months but have not done sits in that period … am wondering if there is a bug in getting the survey to that category.

[Colin]

We had it -Sorry to be negative but, as surveys go I thought it was badly laid out.
The questions put the negative and positive answers in different order question to question making it easy to click the wrong answer by mistake.

Also, there was a random question. " Do you do international sits" - I thought it was then confusing to understand whether or not the following question was a continuation for those that had answered ‘yes’ to the previous one.

Anyway, at least we have been given a chance to comment - the question is will THS act upon the comments or has it just been a superficial ‘let’s give them the chance to answer a few questions’ exercise?

[Harris2]

We received ours. I feel like I wrote a manifesto.

[temba]

Still waiting to receive the survey and I’ve done multiple sits in the last six months @Ben-ProductManager

[Edith]

Got it, responded. Will it make any difference…? I got the impression the thrust was availability of sitters and responsiveness of HOs. And I think I know what answers they’re looking for.

[Myhnabird]

Still waiting on ours… (at least half a dozen sits in past 6 months)

[TheNomads]

I thought that International sit question should have had another option of ‘not at the moment’ or similar.
We’re only doing UK sits at the moment but who knows where we may decide to go?
Yes/no doesn’t give a true representation of what sitters plan to do travel wise

[Crookie]

@Angela_L is everyone getting a survey? We haven’t got one.

[Lassie]

There was another post where someone said that the survey just went to people who have had sits/sitters in the past 6 months. I fall into both categories, but didn’t get a survey

[Crookie]

Same here @Lassie which is why I asked the question. Maybe @Ben-ProductManager can supply an answer for those of us with dual membership

[Bluehorse]

Haven’t had a survey (yet). Last sit was a month ago

[Twitcher]

Had mine, won’t be wasting my time!

[Lindsay]

@Katie That happened to me last year, really put a bad taste in my mouth. I’d really been enjoying the forum up until then.

[Lassie]

Product update - Member survey

Hello Forum Community We wanted to give everyone the heads up about a Pet Parent/Owner and Sitter member survey that we are sending out via email to find out about our member’s general experience on the Trusted Housesitters platform over the last 6 months. The survey will be going to Pet Parents /Owners who have posted a sit over the last 6 months and to Sitters who have applied for a sit over the same six-month period. The purpose is to collect the most up-to-date data from members using the…

I am still waiting to get the survey, and I did post a sit in the past 6 months. I also applied for sits. It seems that quite a few others are also waiting. @Ben-ProductManager

[Angela_L]

Hi @Crookie this advice notice was posted in the Owner Sitter Exchange yesterday

Product update - Member survey

Hello Forum Community We wanted to give everyone the heads up about a Pet Parent/Owner and Sitter member survey that we are sending out via email to find out about our member’s general experience on the Trusted Housesitters platform over the last 6 months. The survey will be going to Pet Parents /Owners who have posted a sit over the last 6 months and to Sitters who have applied for a sit over the same six-month period. The purpose is to collect the most up-to-date data from members using the…

[Angela_L]

Posted Yesterday In Owner Sitter Exchange

@Ben-ProductManager

Hello Forum Community

We wanted to give everyone the heads up about a Pet Parent/Owner and Sitter member survey that we are sending out via email to find out about our member’s general experience on the Trusted Housesitters platform over the last 6 months.

The survey will be going to Pet Parents /Owners who have posted a sit over the last 6 months and to Sitters who have applied for a sit over the same six-month period.

The purpose is to collect the most up-to-date data from members using the platform during this time. If you have done neither you will not receive the survey
If you do come into this category but have unsubscribed from emails you will not receive the survey.

The survey coincides with a platform change that we have made on pausing oversubscribed sits the purpose being to get feedback from the wider network and see if any themes occur. It will also be used as data research for other product developments,

This is a closed advisory and is not open for comments, the focus is on the survey where participants can share feedback.

The purpose of posting this message is to help ensure that everyone who can take part is aware and doesn’t miss the opportunity to complete the survey.

Thank you
Ben & The Product Team

[Angela_L]

Admin Notice:

@Traveler99 question has been answered comprehensively we are now closing this thread …