So recently there were two sits in my home. I saw a survey from THS in my email and clicked. I thought it would be an opportunity to give feedback about some minor annoyances with the website, the company in general, etc. NOPE. They mentioned a recent sitter but without dates so it wasn’t clear if they refering to a specific person and asked questions about my experience with the sitter.
My experience with BOTH recent sitters was fine thank you very much as per the 5-star reviews I left for each. But it was a waste of time for me to have clicked the survey. I’ve actually written to the company as well as here about specific annoyances like the inability to get rid of ghost pets descriptions in the app, but no response. Yet, they are fishing for information “feedback” on sitters that I didn’t share publicly in the review or privately with the sitter? How useless!
I got that email, too. Pretty cheeky to have the subject line “How did we do?” and then only ask questions about the recent sitter. That’s what reviews are for, right? Needless to say I didn’t complete the survey.
As a sitter I am perturbed to find out that THS maybe asking hosts to complete a secret survey about me and I will not have sight of it ( or even know that it has been asked for) !!!
As a sitter, I also receive a ‘how did we do’ email asking about latest sit. I always presume it is asking about your last experience rather than gathering feedback on a specific home owner.
Yes, after every sit I get this annoying email. Why would THS think I want to complete a survey on how THS does after every single sit, and actually not giving the opportunity to tell them?
Same here @Popidol. It comes after each sit has finished and I don’t respond. After all, THS hasn’t done anything specific for that particular sit to take place. The owners and I have done the work!!
I think they send it both to sitters and owners. It’s annoying that the question is “how did we do?” when they only ask about a specific sitting experience that has already been assessed in the review.
As a sitter, the questions are about general experience, tasks required by HOs, pet care and communication. You can skip the questions, which I did once, just to get to the open field and say that this survey is ridiculous as THS is not involved in the process they ask about.
Thanks for the feedback that’s been shared so far I’ve passed it over to the team to take a look at. I can’t guarantee I’ll get anything back, but if I do, I’ll let you know here in the discussion
I’ve received and ignored these THS surveys for at least a couple of years.
No biggie. If you search your email account(s) for “how did we do,” you might find many such emails, because countless companies send them as a routine business practice — there’s plenty of cheap software that companies can set up or buy to solicit feedback.
Typically, the results are automatically compiled and a report is generated at a cadence, which company employees can use however they like — some pay little attention, some parse into possible actions for various internal teams or vendors, etc. Many companies use them to see whether patterns emerge, like changes in sentiment.
For example, among my old emails (which I also ignored), I have ones for using a food delivery service, buying furniture, staying at various hotels, ordering liquor, calling my insurance company, going to various restaurants and much more.
I can’t say I do receive these types of emails from other businesses etc @Maggie8K. Perhaps it happens far more in the US and you’re used to receiving them.
And I think it’s weird in terms of role. I both sit and host. But the survey asking initially how did “we” do makes it seem like the sitter is offering the service. I’m wondering do sitters get surveys asking “How did we do” that ask them to rate the conditions of the sit? (I haven’t been on a recent sit and don’t recall seeing such a survey.)
Do you live somewhere where there’s limited use of tech? Such services are sold globally, because once the software is written, it costs very little to translate and deploy in many countries.
Yup. Since THS doesn’t read every review written, the survey is a quick and easy way for them to gauge (dis)satisfaction.
That’s because these types of surveys are usually built to parse info into reports that can be easily filtered for relevant functions or teams or parts of a service, and otherwise cut into blocks of info, etc.
So say satisfaction with X has typically run between X percent and X percent, but suddenly there’s a spike or downturn, then a company might investigate.
No one is obligated to help any company as a customer, though. Most people don’t respond to such surveys, especially because more and more companies send them.
Right! I have so many things I want to discuss with them about how they are doing like does the premium insurance I’m paying for actually cover anything give the high deduction on my homeowners? Just a straight answer please!
No, I’m in a large town in Australia and tech is readily available! Perhaps I just don’t have need of such services or goods that follow up with a survey!
I’ve passed it over to the team to take a look at. I can’t guarantee I’ll get anything back, but if I do, I’ll let you know here in the discussion 