I agree. This is outrageous!
They donât care about you individually â theyâre looking for patterns. So say there are loads of sitters or hosts complaining about X happening, then they might investigate whether thereâs something that needs changing in processes or functionality with the platform.
Consider how hard it is to get them to do anything even when people actually complain directly to membership services. I wouldnât expect any say corrective action to happen to individual members based on survey results.
I hope youâre right.
Hi everyone!
The wider team have taken note of your feedback and I just wanted to pop back with a note from them:
Thank you for sharing your feedback on your experience with the recent survey.
At TrustedHousesitters, weâre always looking to improve the service we provide for you, and weâre always keen to gather feedback from lots of different sources.
As well as direct feedback from our Member Services team and feedback from this forum, one of the ways we gather feedback is via surveys like the one mentioned in this thread.
We used this particular survey to gather a zoomed-out view on how our members are finding their experience with TrustedHousesitters, allowing us to spot any emerging issues or patterns in experiences. Thereâs no obligation to fill it out, but weâre always grateful for responses!
We appreciate the feedback that the subject line for this email perhaps doesnât reflect the content of the survey, so weâll be taking action to rectify that in the near future. Thank you for letting us know!
Or @temba you have such super tech that it intuitively knows that you are not interested in useless surveys so your superior tech doesnât even bother cluttering up your inbox with it! 