I completely agree with you!
Would love to hear the other side from someone who is offended! There have been other threads on this forum, same subject.
Ouch ! I add to the chorus of, āYou did nothing wrong hereā.
This doesnāt sound like bannable behaviour but it is certainly frustrating, angering ā¦ā¦and not worthy of any more time and energy on your part.
Consider it a dodged bullet and I hope that you find an EXTRA wonderful sitter for your pets !
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You seem to be having a bit of a tough go at this @Frances00. I see that you also created the āSitter Applied Then Said Not Sure If Iām Availableā thread. Hopefully, it all comes together for you.
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Hi Franceso00. i think you dodged a bullet there. If she is this bad before the sit just think how much worse she masy have been on the sit. Likely you would never have recieved any updates as her time. And she may have done the bare minimum if that with ragards to your pet/pets. I frequently have at least a few messages with owners after a confirmed sit. Tey have even sent me photos of days out with their pets.But if having an evening meal with them prior to departure they will always send messages asking what foods I like etc. It does not take to respond with a few messages, or phone call if needed. I hope you find somebody a lot nicer, more easy going and friendly. Good luck.
Insisting that THS needs to take action wonāt lead us anywhere in most cases.
They donāt do much hand holding and not even when sits go very wrong, do they seem to do much. Itās a matching platform and we all need to look after ourselves.
Itās of course understandable and legitimate to wish for more help, or emotional support, but not what usually happens in reality. Emotional support might come from members of the forum, like here in this thread 
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I know I come from a different universe, but I can think of very few situations in which someone would be totally incommunicado for 36 hours. And if you really and truly are, surely the first word you fire off when you do finally respond is āSorryā. And you explain your recent situation, in a polite and friendly manner.
What this sitter chooses to dignify with the supposedly-unanswerable term āsetting boundariesā in my universe is called ābeing rudeā. Then to ice the cake with abusive messagesā¦ āProtecting her mental healthā, no doubt.
Gah!
You were well out of that one.
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@fledermaus I didnāt say the sitterās behavior was acceptable, in fact I said the OP should file a dispute. I said generally, when communicating in between confirmation and the actual sit, I think it would be appropriate to give a little more leeway on response time since you donāt know what other people are doing. I would at least give someone 2 days before getting upset when itās not an active sit. I typically respond to messages immediately, but Iāve had times where HOs havenāt responded to a question about a future sit for a couple days and I havenāt been concerned at all. I would just assume they are busy and give them 2-3 days to respond since itās not an active sit.
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Just on communication time we are sometimes between data and relying on wifi where we are staying, occasionally problems can arise with this. Recently a host on his way home sent a message I didnāt see until the next morning. Not crucial but altered our take on the situation as he had tried to contact us, I hadnāt seen it. Thankfully we hadnāt responded badly, but our non response would have been frustrating for the HO.
we always ask for their full name and photo ID with their pictureā¦never been a problem. If you explain upfront that you wonāt leave your house to a stranger if you donāt even know their name and address then they should understandā¦.they will know your name and your address and how to get in and out of your houseā¦.if they arenāt happy with this, thatās fine, but we would just move on to a sitter who was happy to provide
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The sitter said she received my communications timely. She just chose not to respond because she doesnāt feel she needs to be available until the sit starts.
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If you have enough time, I would cancel the sit and notify THS.
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Combined with your earlier thread and how you misunderstood how THS works, I wonder whether you came across as employer-like. And you have not clarified whether you discussed the renterās coverage and cleaner during the video chat, or whether you popped up after with those and then contacted THS within 36 hours of no reply.
I say that, because it would be odd for a sitter to expect no communications before a sit and then to randomly say they needed to set boundaries and to be verbally abusive. I wonder what their account of your interactions would be.
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I hear this word from a younger generation. As Iām speaking because I have a son who uses this word constantly.
āYouāre crossing my boundaries ā I first have to know what your boundaries are to cross them. If the sitter told you not to call her and you called her, you then crossed her boundary. The first thing is you need some form of communication with the sitters to establish the arrangements. If she is mad cause you called her, well to bad. You wouldnāt have had to call her if she would have answered your emails. I think by canceling you did yourself a service. Good luck to you.
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I was thinking the exact same thing @Maggie8K sounds like pieces of this story is missing.
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@reggie1978 Iāve completed sits in Europe, Asia, Australia and the UAE. I was only asked for a copy of my ID (which was my passport) once for my Philippines sit because the HO had to register me with her building security. Other than that Iāve never been asked outright to present ID, home address and such. Maybe thatās required from HOs in the U.S. ??
In donāt think itās a question of HOs requiring it in the US because it seems so few HOs actually require some identification. I think itās more an issue of HOs not thinking things through completely. I know in my case that I did not initially require full sitter ID but have since realized how incredibly unwise that MIGHT prove to be one day.
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I am in the uk and itās not a requirement as such. Just a requirement for us to let a stranger into our house. If anything went wrong and the police said āwho was your sitter?ā and all you could tell them was that it was John and Sarah from America youād look petty stupid.
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I agree with @OnTheRoadAgain . They became defensive when you said you needed personal information. I suggest you put on your profile, once we both agree to the sit I will need the following information for insurance purposes. Please be prepared to answer the following questions. Then those that are not comfortable with that will not apply. Also if you say you want the cleaners to clean for them then have them before they arrive or on their last day.
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@reggie1978 you made me think of my cat sit in Bangkok when the HOs partner, well ex-partner turned up during the sit and let himself into the flat with his set of keys. Iām was screaming in fear spraying him with cooking spray (that was the only āweaponā I could get to) he called the police I called the HO. She said he was not supposed to be there he told the police I broke in. Iām crying trying to explain Iām the cat sitter. The HO is on WhatsApp video chat trying to explain to the Thai police. Long story short I left the sit that night and the HO left the platform voluntarily as she knew there was no way she could justify what happened. That was the first and last time I did a cat sit in Thailand.
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I think many didnāt understand this sentence. She simply messaged her through THS, she didnāt contact THS to intervene. This was not āgetting panicked, etc.
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