What do non-reviews mean?

And some HOs ask their sitters not to write a review, for reasons of privacy. Those homes can be the nicest properties.

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Honestly this whole reviewing system shouldn’t be so complicated. Full time sitters congratulations for your patience and perseverance.

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@OnTheRoadAgain If a host did not leave a review for a sitter, there will be no evidence of that on the sitter’s profile using the app (or website). It’s as though the sit never took place. However, there WILL be a blank with just the sitter’s name on the host’s profile if the sitter did not review but, again, only on the app.

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This is not correct. If the HOST did not leave a review then the sit will NOT show up at all- either on the app OR the website. The sitter will have a record of the non-reviewed sit on their own profile page but this info will not be visible for anyone else.

If the SITTER did not leave a review the sit will appear on the App with the sitter name and a blank space below. But it will NOT show up at all on the website.

Also… If a member let’s their THS membership lapse then their review (if they gave one) remains but if the member cancels formally and requests their data to be deleted then the written part of the review and the members name will be removed (replaced with Former Member) but the Stars will remain.

All rather confusing!! So it always very important to cross check with the App if mainly using the website. :woozy_face::roll_eyes::flushed_face::face_with_monocle:

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Really. Just one of many crazy aspects of the website/app I’ve come across (as you all have) in my several weeks of membership.

It can be multiple things

  • laziness of the other party
  • Choosing not to leave a review because of a bad experience
  • Not realising that reviews and feedback are important
  • Forgetting and running out of time within the allotted review window time period

Our first few sits did not have reviews (as HO) because we didn’t realise it was important and didn’t think to follow up. The sitter sat for us again in future so it was obviously a good experience but we now know we need to leave and receive reviews.

Generally speaking though, look at their reviews, the profile, the reviews they have left for others, as well as other reviews on the parties they’ve associated with….def worth it to get a full picture before passing judgment.

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