They’re coming up on the deadline then. I’d send a short follow-up to privacy@trustedhousesitters.com — something along the lines of:
“I submitted a Subject Access Request on [the date you sent it]. Under UK GDPR Article 12(3), you’re required to respond within one calendar month. That deadline is [give the date of 30 days]. Could you confirm when I should expect my data?”
Keep it polite but specific — the article reference does the heavy lifting. If they still don’t come back to you after that, the ICO has an online complaints process. I haven’t needed to go that far but it’s good to know it’s there. Although I did have to shoot that at them after the 30 days and they jumped into gear…
Did they ask you for ID verification? Their first move with me was to send me to a form you could print off and fill in… I didn’t use their form - it was too awkward… but I gave them what they wanted in an email and then they came back for ID verification etc…
Nomador was happy that I was sending from the same email I was registered with… and even corrected their data after I flagged an issue…
Hopefully they will comply soon - maybe loads of people have started doing it since they decided to start charging for sits - not sure that was totally wise…???
When I cancelled auto renewal and refused to accept both the 20% discount and the 3 months pause, they said my profile would be deleted and I would lose my reviews . In spite of that, I continued the process and let my membership expire.
When I rejoined, I got my profile back but it was only about ten days later.
That’s interesting — so they told you the data would be deleted but it was still there 10 days later. Good to know they don’t actually pull the trigger immediately. But 10 days is a short window to decide — the GDPR route I mentioned earlier means you’ve got a copy of everything on your own terms, regardless of what they do with the profile. The whole shebang!!!
THS folks (or maybe subcontractors) are often misinformed and give bad (or inconsistent or contradictory) info, as various posters and commenters have experienced, unfortunately.
Thanks for that. I will send them a polite reminder.
Yes, I too was sent the form, which I did complete. I also asked for a secure method of providing the requested ID to them (as email is not particularly secure). I didn’t get a reply to this so I invented my own way and sent that. Basically I included my ID verification inan encrypted password protected file and set the password to my membership ID; a piece of info that only they and I could know
@IzziDog Whilst waiting for THS to act on your SAR, I’d highly suggest you screenshot all your reviews anyway, as back up. That way whatever THS does or does not do you are covered and can’t lose any of those hard earned reviews!
Lokstar, thanks for that. I’ve taken a screenshot of every review anyway as it was a necessary step to import them into a new platform I’ve just joined
While requesting the data as has been suggested here is a great step, I do think the screen shots of the reviews is important too. They seem more trustworthy for any future host, than just text walls.
I’ve cancelled autorenew. It’s partly for the newly-introduced £9 additional fee per sit - as a principle - but also because it’s really hard work for one person. I think it would be much more fun to sit as a couple and share the job, and it is a job.
I suspect that THS are right and that they have provided the data required. It might not be in the format you want, but that’s not something THS has to comply with. I’d be very interested in the outcome of your complaint to the ICO, it could make a huge difference in how THS responds to DSARs.