I need your advice on what to do with a low review rating.
The review itself was short and sweet but fine however I got the worst star rating I’ve ever had - 4 stars for four categories and 3 stars for 1 category. I usually get 5 stars for everything!!
On face value it does not look good! I know I wouldn’t choose someone with a review like this!
I contacted the pet parent to discuss what I had done wrong.
Besides her finding some crumbs in between the couch (which was embarrassing) and not mopping the floor after I vacuumed she said she was happy with everything.
She doesn’t like giving reviews and doesn’t believe in giving ANYONE 5 stars as she thinks its ridiculous and no one ever does an excellent job of anything.
I tried to explain to her that with her low star rating this looks bad for me and it could make things extremley difficult for me to get more sits.
I even asked if she would reconsider the star rating.
She was surprised that I was upset about this as she said it was a good review!.
She was extremely irratable that I had approached her about this, stating “see this is why I don’t do reviews”.
Im extremely worried that as a full time sitter I will now have an extremely difficult time getting more sits.
I totally own the fact that I didn’t mop the floor. I usually do and did hesitate with that during the clean. In hindsight I should have mopped regardless.
I can reply to the review but don’t know what to say.
What can I do to off set this?
I wish I had never asked her for a review if I knew she would do this.
Can I try and explain this to suport services and ask them to take this down? I doubt that they would.
Please help as I really need some advice.