Two-factor authentication is an extra security layer that you’re likely used to using with your online banking or email provider. In essence, we’ll ask you to confirm a 6-digit code when logging in to Trusted Housesitter platforms to verify it’s you.
This is a nightmare for me. I haven’t been able to login in for days. Ive emailed trustedhousesitters several times. They dont have a clue. When I try to login in the verification but never receive it. Yes I have cleared my cache..restarted..etc. Send hours on this. This is the first I have heard of this update. No wonder Im having issues.
Omg. I have pending sits and can’t communicate with the pet owner for my Christmas sit.
I’ll suggest the obvious even though you probably tried it. If you have only used a pc, try the app, and vice versa.
Even before the staged rollout of 2FA, it’s been advised many times on this forum by seasoned members to communicate off platform to avoid problems inherent in the messaging system.
It’s rather surprising that with a sit pending you haven’t even once communicated via other means including a video chat via Whatsapp prior to confirming the sit.
As far as the 2FA goes, it sounds like we’re going to be in for a bit of a ride, thanks for the heads up.
Hi Debs, I know how you feel. I had problems a whike back where I could not get in. And I could not change password and would not accept it etc. In the end TH gave me a passwpord from their end, which di work. And I rerally hate this 2 step verification thing. Really don’t see the point on a site like this, as is not a bank account or anything. Having to hunt for your phone and then find bad reception, so nothing comes through, can be a nightmare. I now never log out and find I can get in immediately each time, without the need to log in again. So much easier.
Hope you get in soon.
Good Luck.
Update. I was told several different things which I checked and tried. Last one was I had put TrustedHousesitters on my spam. So I looked on my yahoo account from a computer. They are not on my spam list. I feel like im being lied to. Something is wrong on their end. Im very upset. I started with this company over 5 years ago. 55 5star reviews. Why isn’t this being resolved. Last message out of office this weekend and I can set up a time to discuss. Discuss what?? Fix it. I was having zero problems before.
For what it’s worth, just about every tech support rep on the face of the planet will suggest you check your spam folder when you aren’t finding an expected email.
It’s also possible that certain messages are being redirected directly to the deleted items folder.
If possible, please remove 2FA function from our THS account. I have asked THS MS. While we have numerous logins with 2FA and applaud its elevated security then THS execution is alas not fit for purpose for members where more than one person - eg a couple - access THS website.
It fits with a minor workaround. Change your THS email to a dedicated email account and share that email account’s password between cositters. Add the dedicated email account to your mail reader and the problem is solved.
I use 4 entirely different Google accounts for different purposes and I have 130+ unique synonyms for my main email address.
Hi @Tldonn just to let you know that I have passed this across to the relevant team and someone from Membership Services will be in touch with you to offer assistance, so please do keep a look out for an email from them.
Hi, anyone know what is going on with the 2FA issue please? I too have not been able to log in. I am wanting desperately to upgrade my account to host & sitter so I can post a house-sit opportunity - I go away in a few days. And I could be missing out on sit opportunities in the place I’m travelling to. Support seems to be non-existent, eventually replied at nearly 11pm last night and just said they’d pass it to tech. What can I do so that I can log in?
Hi Deb2, did your issue get resolved? I’m having the same problem with the code not arriving. So frustrating paying for a membership where you have no way of accessing the platform.
We’re in the same position @Jenny & Frankie says hold on, membership services are available 24/7 to help fix this. Quickly followed by, no team members are available so I’ve sent them an email. He says he’s sorry he’s useless and can’t help anymore. If there were active listings we wanted we’d be jiggered!! MS have now emailed but not yet fixed the issue. #lockedoutlosers
Ahh I’m so sorry @Cuttlefish - that must be frustrating. My understanding is that there’s a timescale of around 48 hours to resolve, once MS are made aware of the issue. I can see the team is definitely working on this for you, so if you aren’t able to get back in by the time 48 hours have passed, do let me know, and I can give the team a nudge.
It is definitely longer than 48 hours. I got told it was being passed to the tech team, then yesterday the marketing team. I’m not the first to report this problem so no idea why they haven’t come up with a resolution. The 2FA should have been opt-in anyway, and there should be multiple ways to authenticate, not just via email. This is the first time I’ve used support and I must say I am not impressed. And it is quite condescending when in the emails they mention how impressed they are with your reviews etc. I don’t care what you think of my reviews (that I can’t actually see) - just fix the problem! Please can you chase them up because this is driving me crazy.
