Two-factor authentication is an extra security layer that you’re likely used to using with your online banking or email provider. In essence, we’ll ask you to confirm a 6-digit code when logging in to Trusted Housesitter platforms to verify it’s you.
This is a nightmare for me. I haven’t been able to login in for days. Ive emailed trustedhousesitters several times. They dont have a clue. When I try to login in the verification but never receive it. Yes I have cleared my cache..restarted..etc. Send hours on this. This is the first I have heard of this update. No wonder Im having issues.
Omg. I have pending sits and can’t communicate with the pet owner for my Christmas sit.
I’ll suggest the obvious even though you probably tried it. If you have only used a pc, try the app, and vice versa.
Even before the staged rollout of 2FA, it’s been advised many times on this forum by seasoned members to communicate off platform to avoid problems inherent in the messaging system.
It’s rather surprising that with a sit pending you haven’t even once communicated via other means including a video chat via Whatsapp prior to confirming the sit.
As far as the 2FA goes, it sounds like we’re going to be in for a bit of a ride, thanks for the heads up.
Hi Debs, I know how you feel. I had problems a whike back where I could not get in. And I could not change password and would not accept it etc. In the end TH gave me a passwpord from their end, which di work. And I rerally hate this 2 step verification thing. Really don’t see the point on a site like this, as is not a bank account or anything. Having to hunt for your phone and then find bad reception, so nothing comes through, can be a nightmare. I now never log out and find I can get in immediately each time, without the need to log in again. So much easier.
Hope you get in soon.
Good Luck.
Update. I was told several different things which I checked and tried. Last one was I had put TrustedHousesitters on my spam. So I looked on my yahoo account from a computer. They are not on my spam list. I feel like im being lied to. Something is wrong on their end. Im very upset. I started with this company over 5 years ago. 55 5star reviews. Why isn’t this being resolved. Last message out of office this weekend and I can set up a time to discuss. Discuss what?? Fix it. I was having zero problems before.
For what it’s worth, just about every tech support rep on the face of the planet will suggest you check your spam folder when you aren’t finding an expected email.
It’s also possible that certain messages are being redirected directly to the deleted items folder.
