Unless I’m mistaken then Two Factor Authentication (2FA) - a common security tool for user access - is available on the Community Forum of THS, but not on the main THS platform. Huh?. I suspect that content on THS platform (properties, pets, personal info, contact details, payment cards) was more deserving of security than conversation threads?
Does THS plan to introduce 2FA to its main platform?
That’s because the forum is a 3rd party service with their own devs dedicated to building forums while the THS site itself is a hand rolled platform where new features have to be implemented by THS devs.
It’s a good shout, but I’d be surprised if it’s added.
Agreed. 2FA is a common feature. I make no comment on THS dev priorities, simply spotted the irony of 2FA on Forum but not platform 
. I’m no dev (gulp) but Forum may be a well-designed version of discourse - if so then kudos to THS on user-friendly, pretty wrapper.
Hi @GotYourBack
I hear what you’re saying - I’ve passed your feedback over to the team - and if they give me any insight into whether 2FA might be included on the main site then I’ll let you know.
You’re correct about the Forum using the Discourse platform 
thank you for letting us know you like it!
I actually added this to the ‘features we’d like thread’ a couple of months back. Can you imagine the chaos that could ensue if your account got hacked.? I have 2fa on far less important accounts. Should be a priority for the production team IMO.
I’m not holding my breath waiting for 2FA to be enabled. If it can’t be monetised I doubt the THS management team and Mayfair Equity will have any incentive to enable it. In my opinion it should be prioritised so that our accounts are a little safer.
i had to scan my backup code into a different app because the first time i set it up, it never game me any codes. Now it works fine
Hi @GotYourBack (and everyone else who replied!)
We have a 2FA update here! 
@Jenny, it seems that the lesson here is careful what you wish for. Ugh.
THS announced that 2FA function will rollout to members over coming whiles. Our THS account received 2FA function today. Experience led me to politely reach out to THS MS. Learnings below-
- THS website 2FA sends a six digit code to email address of primary account holder
- THS may extend 2FA function to permit members to choose to send 2FA code to SMS or authenticator app “but there is currently no time frame for this”
- “there is no option to disable the 2FA”
- Primary and non-primary account holder cannot have distinct logins
- Impact: For couples/DuoSitters, each and every time that non-primary account holder seeks to login in THS website then they require assistance from primary account holder
- Impact: Ironically, DuoSitter feature encourages housesitter couples to complete sits with overlapping dates so implicitly in different locations. But when not together, only primary account holder can login to THS website. So non-primary account holder would not have website access to confirmed sits, welcome guides, new applications, messages (other than through iOS app)
- We did not ask about any THS plans to rollout 2FA to iOS app - hopefully 2050+
What a disappointment, especially given THS is a laggard in introducing 2FA 
.
Curious, I checked - our first 2FA login was in 2019. We have zero 2FA logins where customer cannot enable/disable. And near zero other logins, and zero shared logins, that only offer email address to receive 2FA codes.
I’ve passed that feedback over to the team @GotYourBack - thanks for sharing it with us!