Why are THS asking for Email Verification?

THS News & Feedback
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After logging in to the Trusted Housesitter app or website, you may see a notification asking you to verify your email address.

Why?
In June, we confirmed that we’re working on implementing two factor authentication (2FA). Verifying these email addresses now is part of our preparation for the launch.

How does 2FA work?
This is a common security feature used with banks, email accounts and other subscription based services. From time-to-time, you may be asked to confirm a 6-digit security number.

What will the notification look like?
Something like this…

Verify Email
Verify Email720×307 33.3 KB

I haven’t been asked
At this time, we don’t need all members to verify their email addresses - many of you completed this when you registered. But if you are asked, please do complete the steps.

When with 2FA be launched?
We’re aiming to roll this out later in 2025.

We’ll share more information about Two Factor Authentication, as we start to roll it out to members.

Thanks :slight_smile:

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@Mark_B, cheering on related team efforts :+1:. 2FA is standard login security protocol. Great that THS main website to gain improved access security.

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Thanks @GotYourBack, I’ll pass that on to the team :raising_hands:

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I’ve received the verify message but when I click I am taken to a long general-intro message. Nowhere do I see ‘verify email address’. Find a sitter, find a sit over and over.

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Thanks for sharing @Lauraa

Are you using the app or website?
What’s the make/model of your device?
If you’re able to share a screenshot of what you’re seeing, that’d also be handy. :slight_smile:

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The website. Macbook Air.

Screenshot 2025-09-15 at 17.56.41
Screenshot 2025-09-15 at 17.56.411920×1160 151 KB

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I also get directed to the website with no prompt to verify my email address.

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@Lauraa - I’ve dropped you a DM for more info.

@Twitcher Thanks for sharing.

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I got the email, but no prompt to verify it. Looked on the app and the website, nothing.

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@Mark_B I also received the email, I believe it was not properly formatted and it’s just redirects to the THS front page. It should have been redirecting to here:

https://www.trustedhousesitters.com/user/verifications/

Under my account everything seems verified so not sure why I received this email.

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Thanks @Chrissie & @BunnyCat

All feedback is being shared with the teams supporting this in the background.

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My profile states my email and phone number have been verified by Evident (third party). Nothing has changed so I assume I don’t need to re-verify anyway.
I have mentioned in a previous thread that I joined before Evident were brought on board but presume my details were checked by THS.

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Same here, I visited the website but could find no prompts to verify our email.

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Same here.

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Same here. I’m using the website on my HP laptop.

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Me as well. No prompt!

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@Mark_B I received an email today with a link to verify my account. I clicked on the link shown but there was no prompt to verify my email - no pop up, nothing. I went to my profile and I’m shown as verified (which was from 10+ years ago). As the email shows that I could be locked out if I don’t verify, I’d like to sort this out. Frustrated with the site yet again. :unamused_face: I’m using a MacBook Air, on the website. Same issue after I’ve now tried the app too.

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I also got the email. The tab took me to this.

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I then logged on and checked my verifications. All good there. I’m on an android phone.

1000061202
10000612021080×2400 163 KB

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Same thing happened to me. And the chatbot doesn’t help, plus we are already verified. Bit average really.

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I also had the email, but no way if verification on app or website

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