I am trying to access the THS website using my laptop. I have access using the App on my iPhone. But I like to apply for sits using my laptop then I can type a proper application. However, when I try to login, the 2FA requires me to input a 6 digit authentication code that is supposed to be sent to my email address. But I am not receiving the 6 digit verification code to my hotmail address. I have checked my junk folder. I have resent the code 6 times. I have waited 12 hours and re-tried. I have used my laptop, my tablet, and my husband’s laptop to access the THS website and my hotmail account. I have added the 2 THS email addresses to my contacts as suggested by the THS chat person. Has anyone else had this issue?
The chat wasn’t with a person. If you don’t get a resolution you need to request a live representative. From what I’m reading lots of members are having issues with 2FA.
Tell Frankie (the chat bot) you want speak to a real person.
I use my laptop for THS, and have never had any issues logging in.
I have just logged in to my laptop @YvonneJules using the 2FA code to my email with no issues.
@YvonneJules - Sometimes the service providers block emails. With Hotmail accounts, this can often happen. I would suggest you go to chat and ask to speak to a human, and ask to check your email, as they may be able to unblock it for you.
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This is the only reasonable explanation for only some members having trouble with the new 2FA.
As this is a rolling out process, members should consider doing some research and perhaps changing their email on file with THS to one that doesn’t have issues with 2FA.
Gmail is free and by default allows 2FAs to be delivered.
Thankyou everyone who replied. I have now had my email changed by THS and the 2FA is going to new email correctly
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Ours is still stuck on the app or website log in with no codes appearing and no response from MS after a week of initial “we will look into it”. Very annoying as can’t apply to anything @Jenny #msreboot
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Sorry to hear this @Cuttlefish 
I’ve asked the team to take a look - hopefully someone will be in touch today. I’ll let you know if I hear anything.
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Any updates @Jenny ?
BTW @Jenny I never received a reply from THS support about this same issue that you escalated for me via PM. They must have fixed it though as I received the 2FA authentication code this week to my correct email. It’s pretty rude that they are not responding to customer emails when I emailed them for an explanation as to why all of a sudden they started using my old email. I’d love to get a “how did we do” feedback email to tell them their customer service is non existent at the moment. And I don’t want to hear “they are really busy” as they should put on more staff or pay someone competent to fix their IT issues. Also, I never got offered any free membership months for my inconvenience like some have received.
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Hi @Crookie
I owe you an apology as I should have popped back to confirm that the team were working on this, and that the issue should be resolved shortly. I’m so sorry I didn’t keep you up to date. I’m really glad to hear that it’s been fixed now, though.
Could you please pop me a DM to let me know when you sent the email asking for an explanation about when your old email was being used? I can see if the team can look into this more for you.
The Forum team can’t offer free months, but I can pass your feedback about that along to Member Services, along with any info about the email you sent, once you’ve popped me a DM with more detail.
@Silversitters - I don’t have any further information, and at the moment I’d recommend anyone having issues should reach out to Member Services. I’m happy to pass along info where I can, or ask for an update on existing enquiries, but it often keeps a clearer line of communication to correspond with the team directly.
If there’s any more general updates about 2FA I’ll be sure to let everyone know.
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