I have been very happy with the service and used it many times over the years since COVID, but I am cancelling my account.
Two factor authentication was added semi-recently and for some reason those email messages do not reach me. Support informed me that it was a ‘hard bounce’ but would not give me the diagonstic email to understand where and how to fix the problem.
The entire support communication took place using the email that would not work for MFA. Support told me the only option is to change my email address. I completely understand that getting the issue fixed could take some time but giving up is not an acceptable option.
@analognomad, sorry to hear.
There are several threads on THS implementation of 2FA. All bad. It’s a common technology that has been around for many years. THS is a laggard implementor. Yet still made a mess. Almost all modern websites (such as THS Forum) offer non-email options (e.g. authenticator apps, SMS) and make 2FA optional.
Does your email address successfully receive 2FA codes for login to other websites?
A “hard bounce” for the email failure to a known working email address would generally refer to your email provider refusing delivery with a permanent block. There is likely very little or nothing that THS can do to alter the email that is being sent, hence their suggestion to use a different email provider. It would be that or you would need to engage with your email provider to get them to rectify the block they have in place.
They have given you a good option to resolve the problem. You have chosen not to try it.