Is this my browser or is anyone else having trouble?
On my phone, website version not the app, when I click on the “saved search” notification e-mail, after going through the 2FA ( ) I get, instead of the saved search page, a generic “what’s it like sitting for Trusted Housesitters?” text page. I have to click on “find a housesit” and then “saved searches” and select it to get to the listings.
I tried going through the latest notification on my laptop and got the same page. When I went to “saved searches” I got a “403 Forbidden” error. It had a ridiculous length of random letters/numbers after it: “39eio44053lmno3…” kind of thing. When I deleted the excess, I finally got the saved search page. If this is happening for any of those hotspots where sits are into “reviewing” in minutes, you’re out of luck after going through all that.
Is it just me…?
Also, unrelated but has been bugging me for a while: what has happened to the photo pages? When I look at listing photos, they are now small squares and take up a very small amount of the screen. Didn’t they use to be, well, larger?? On the phone, again the website, they are completely useless at that size and can’t be zoomed properly.
Hi @ABGM and I am sorry to hear that you are having this issue. Just to let you know that I have passed this across to the relevant team and I will update you once I hear back from them.
Thank you. Tonight’s efforts brought frozen pages (same page as above), and “not repsonding” hangups from my browser. Edge, if that helps any. It almost looked like THS got hacked.
In tonight’s edition of “trying to see my saved searches”, I tried Firefox, got the same “what’s it like” page, with the added fun of it seizing the entire browser, not just the tab. Had to ctrl-alt-delete-“end process” to get out of it. Then my whole laptop hung with an “explorer.exe” error, and I had to do another ctrl-alt-delete to look at what was running. Not gonna use those links again. Getting a wee bit scary trying to visit the site. @Sam_F… you sure y’all haven’t been hacked…?
[insert obligatory snark about booking fees enabling a new and improved experience]
I’ve just had a ‘saved search’ notification email and the link took me straight through to my saved search so it does look as if it’s now working normally.
I also agree with not liking the new “photo format”. I continue to wonder why THS keeps so called “fixing” things that aren’t broken just for the sake of change whereas the items we would love to see fixed or improved aren’t being improved on.
I’m on the website version. Got notification, clicked e-mail link, still had to sign in, wait for login page to load, back to e-mail for sign-in code, THS page loads as “something went wrong” with links only to home or dashboard. So, have to go to home page, “find a housesit”, then to “saved searches”, then to the location and look through listings from there.
So the notification, once again, is not going to the “saved search” page for the location.
) I get, instead of the saved search page, a generic “what’s it like sitting for Trusted Housesitters?” text page. I have to click on “find a housesit” and then “saved searches” and select it to get to the listings.
