I am so frustrated. I have triple checked my settings on my mobile phone. I have it set up both in the app and in general settings that I receive notifications on my phone (texts). But, instead of for my saved search which is very important because it is for a popular city, I just get random sit notifications, not even favorited sits. I have sent a help email to support two days ago and have heard nothing. Is there a glitch? I am on an iPhone 16 Pro, and have TH version 3.35 loaded.
I abruptly stopped receiving alerts from THS about 3 days ago, and yesterday, I began receiving alerts again, but I have not analyzed the alerts yet. I also checked all the settings in the THS app and on my iPhone. I figured it was a glitch in the THS system.
For me it has been a longer problem. I also checked all my settings like I said. It is not working and it is bugging me.
My phone settings had notifications turned off for THS. So everything looked fine from the THS end, it was my phone settings. I don’t know, sometimes my phone has a mind of its own 
I wish it was just my settings, but like I said, mine have been tweaked and I’m still having the problem
@tortimom. We find that the THS iOS app sometimes glitches. Generic tech advice
1/ Phone: Shutdown + restart
2/ THS app: log out + login
3/ Phone: Delete THS app + reinstall
@tortimom - I am so sorry this is happening to you. I have passed this on to our membership services, who will be replying to you as soon as possible.
Thank you, and seemed like the best idea. I did this, all steps. Still did not get notified that I had a message from a HO. Only by email, not SMS. I really need this to work better. So far crickets from support.
thank you, I’d appreciate it. I’ve tried everything–including all steps recommended by @GotYourBack. Nothing is working.
@tortimom, suggest contact support@trustedhousesitters.com with information on your device, operating system, THS app version and perhaps screenshots of relevant notification pages.
Only other troubleshooting advice that we can offer is disable any VPNs/similar; if possible, try on THS app on a different device; try THS app on wifi and on cellular data
I already have emailed support 3 times!! I told them what version of the app I have on my phone. I also re-downloaded the app. NOTHING is working. So frustrated.
So, I found a few settings on my main settings menu on my phone, for the app: I changed Banner Style to Persistent instead of Temporary, and I engaged Announce Notifications. Maybe one or both will do the trick.
Nothing is working and still no word from support! @Therese
Hi @tortimom It is unusual that you have not received a response from support yet. I will follow up today. Apologies for the frustration and inconvenience.
Just a thought - to check that the notifications are set for ‘immediate delivery’ Here is a screenshot of my phone.
@Therese why am I not hearing back? I have reached out 4 times, starting on 8/25. What can I do? Should I try Frankie again?
@tortimom I am sorry you are still not getting a reply - I have reached out to the team again, alternatively, go back to the live chat.
I think every phone may be different, but as long as your daily alert notifications are on, it should work, so it’s strange that you’re not getting them.