Inbox & Saved Search Alerts

Product Updates
1

Has anyone else been experiencing this, or is it just me?

As of last week I’m no longer receiving Inbox and Saved Search Alerts via BOTH emails and the app.

After the inbox notification on the app was not updating (it was showing I had unread messages but all the messages were read) so I uninstalled and reinstalled the app which has worked in the past as an easy fix.

This time it had the opposite effect of NOT sending ANY alerts not just via the app but also by email.

I could see possibly if something changed in my phone settings but this would not affect getting alerts by email.

It has become a real challenge since I rely on receiving alerts regarding my “Saved Searches” so I may choose which to submit an application.

Also because I’m not receiving any inbox message alerts I have missed house sits since I did not respond to the homeowner and this has now happened several times already and will continue if I’m not able to receive the alerts.

I even set up 2 test “save searches”

  1. For the entire United States

  2. For all of Europe

And have not received ANY alerts by app or email of any new sits during the last week. And yet when I “manually” review the saved searches of course there are new sits that have been posted.

I’ve been a HUGE fan of THS for almost 2 years!! Just looking for tech support regarding this glitch.

Thanks in advance,
Rich

1 Like
2

I gave up a long time ago about getting alerts for favorited listings. I sometimes get saved search alerts via email, but by the time I see them, the “high desirability” sits are already full. I am pretty much resigned to the fact that the THS platform only half works for me and that I will only have a chance to apply for 1/3 of the sits I am interested in/eligible for. Whether by design or not, THS is no longer the resource it used to be.

3

Hi @Podcaster

I can see that you’ve contacted Member Services about this, which is the right thing to do, and we’ve let them know that you’ve come to seek advice from the Forum about the issue.

Hopefully you’ll hear something back soon!

4

I agree with you @Shella_in_the_Forum

5

@Jenny @Podcaster
I have the same issue with saved search alerts on the app as do others on forum - I reported to member services but the answer was to tell me how to set up a saved search - which didn’t answer my question or acknowledge the issue .

It’s so frustrating when member services don’t seem to be aware of the issues despite many of us reporting it for several weeks now .

2 Likes
6

It’s just not the Android app… Not getting any notification alerts for saved searches by email.

So it’s not an Android or Apple phone issue it appears to be a system wide glitch.

The alert notifications have worked PERFECTLY for me for almost 2 years without any glitches up until 2 weeks ago and it hasn’t worked since.

1 Like
7

I’m quite surprised to hear this ever HAS worked!

8

Good news, looks like it’s all working again!

9

Hi @Podcaster

Thanks for popping back to let us know it’s working again :slight_smile:

The Tech team have said that if it’s still an issue for anyone else, that they should fully close the app, and reopen it in order for things to start working again.

1 Like