App not uploading photos?

Hi there! First time poster here!
I’ve been trying to add new photos to my profile, and also to add pets I’ve cared for to my experience section, but each time i try to upload anything, i just get a never-ending loading circle and I cant complete the action.
Has anyone else been experiencing this trouble with the THS app on Android? I’d love to be able to add photos of me with the pets I’m caring for on this platform. Thanks for any advice anyone may have :slight_smile:

I’ve had that happen seemingly because the file size was too large. Saving at a lower resolution worked for me.

Hello @AmyRobyn Welcome to the forum :slight_smile:

Did you get everything sorted with your photos? Was @jcvbva helpful idea a solution for you?

If you need more help you can also reach out to the Membership Services team.

Feel free to share any pet photos on the forum as well, if you use the spyglass there are several threads you can share them on. I look forward to seeing you around the forum!