I have been going back and forth with TH. It is pretty clear to me that they are done taking action. They said they have made a note on her account internally and that I could reply to her review of me.
Yes, 100% yes. Thank you for saying that. I left her a very accurate, non emotional review.
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You said that very well and I agree 100%. Can I copy some of what you said here in me response to the review of me?
Sure. But do give it some time. You have almost until forever to post a response to her review of you.
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The member dispute process says that you can appeal the decision, it doesnât state any time limit for doing this .
I suggest you send an e-mail to member services entitled âMember Dispute Decision Appeal â
Then state that the sitter broke this term ,
"5.3.10. not allow any other person(s) to participate in the sit unless they have been approved in writing by the Pet Parent "
Iâm not sure if you have stated that you have already sent THS the Video and text evidence - ( this should have been sent with the original member dispute ) if not already sent you need to send it with your appeal
If you think that this was a serious breach and the sitter should be removed from the platform - tell THS. Donât focus on getting the review removed which THS rarely do . Focus on the main issue the sitter had a third party staying in your home without permission .
âHow to appeal a decision
If you are not satisfied with the outcome of your complaint, you can request this to be reviewed by a senior member of our Membership Services department
You will be required to send your request via email to support@trustedhousesitters.comapplying the subject line âComplaint Appealâ
Your appeal will then be reviewed by a senior member of our Membership Services team who may contact you for further information if requiredâ
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