BIG PROBLEM!
The first cancellation in my career, our mutual decision, the cat died.
The host cancelled, unconfirmed etc.
However I do not get to book new sit for those days. I am informed that I am busy with another sit. I have been discussing with the robot and we both are desperate. Me more because I have booked the flights and I have also found a fitting sit, but cannot apply!
You can phone the Urgent Support Line which is available 24/7 - number is on your dashboard.
Thank you for the help. The problem solved. Strange - I had to uninstall the app and to reinstall it again.
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So happy for the quick solution - best of luck with your application!
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For info, if ever using the help function and need to speak to an agent (rather than the ‘Frankie’ bot), just type ‘speak to agent please’ in your first 2 messages, rather than detailing the issue (which will just direct you to automated responses). You will then be directed to an actual human being (unless they’re all busy, in which case you’ll receive a message saying someone will get back to you, which takes days, so persevere with the ‘speak to agent please’ request).
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This happened to us.
Send a note to Customer Service and tell them you have proof (email? WhatsApp? Messenger?) that the HO is cancelling the sit. They will be able to change the dates of your current sit & allow you to apply to another.
We got that taken care of ASAP and were able to connect with an alternative that turned out to be far nicer than the original and also desparate because of a sitter cancellatoin - so it was a win all around!
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