Hi, im new to this forum. I joined a few months ago. I booked a sitter but unfortunately she has had to cancel. I don’t want to unconfirm because it looks like ive cancelled. How can I free up my dates please? I have text to customer service but they say for me to cancel? But its not me cancelling. I just don’t want a negative on my
Sorry to hear that. Cancellations from either side should only be due to extraordinary circumstances.
You can only relist once you have cancelled the dates.
It should not be marked against you.
Cancelations don’t count against you. I left 2 sits very early because of misbehaving pets and nobody cares. It doesn’t show up anywhere except in a review which is subjective and easily countered with the FACTS.
Purely from a tech standpoint, only HOs have a cancel button for confirmed sits. So only you can cancel even if it due to the sitter’s reason. It is not held against you.
Your sits weren’t really canceled sits but curtailed sits so not a reasonable comparison.
Had either of those HOs decided to pursue a member dispute about your early exit, you could certainly have faced consequences. But I believe the dispute must be initiated promptly. So it appears you are in the clear.
Hi, im new to Petsitters so hope someone can help me a question please?
My sitter has cancelled a two week sit in May unfortunately. I have contacted the automated service, they say I have to cancel? I don’t want a negative mark on my Listing. The sitter says that she is unable to cancel from her listing? I need to free up my dates as I only have 4 weeks to my holiday.
I really don’t want Jessie to end up in kennels. She is only a small 1 year old.
Hope someone can help 
Michelle
Hi Michelle, sorry to hear your sitter needed to cancel. You won’t have any record of the cancellation against you or the sitter. When cancelled before a sit starts, it’s not recorded and basically never happened so don’t worry.
Yes, only the homeowner can cancel the sit, a sitter cannot do it. So definitely cancel asap and relist, noting an urgency on your listing. Good luck 
Thanks for the tag @MaggieUU - threads are now merged!
You can link your profile here on this thread. Someone who pops by may be Interested.
I hope you’ll come back and let us know how it’s going. May should give you enough time to find someone!
As a host, I’ve been cancelled on a couple of times. Sometimes for what seemed like an “extraordinary” reason, but other times because the sitter clearly made some other plan! Cancellations are absolutely not tracked. The actual cancel – by “unconfirming” has to come from the host. This is probably a failsafe to make sure that the host knows the sitter isn’t coming and the pets will be okay.
The most practical way to deal with this is: (1)Have the sitter leave you a message on the THS message system requesting the cancellation and giving their reason. This is so you’ll have a record later and it’s clear who asked and when. (2) “Unconfirm” the sitter. This will put your listing back in play but it’s probably better to delete the listing and repost so that it appears as a new listing and sitters will more easily see it. (3) Go back through your in- box and notes for other people who applied and who you would consider. Invite them privately and see if they are still interested.
If you feel the sitter did not have a legit reason to cancel, then you can report to THS, and “dispute” but this only means that THS will “investigate” and watch the sitter. Maybe if there is another dispute they’ll do something. They don’t track these presit cancellations in any way and they don’t appear on reviews so it is entirely possible that there may be some members (sitters and hosts) who cancel often and nobody knows. However, I’m combined and I’ve found that overall very few people cancel and usually it is for a good reason that can’t be helped.
I am currently in exchanging messages with a new HO. Noticing she was new, i offered my help and support in my original message. She has confirmed the sit to another sitter, but that sitter has not replied at all. She now wants to cancel her confirmation to that sitter and has no idea how to do it. I pointed her to this forum, but out of curiosity, noticing this thread, i wonder if the cancelation of the non responsive sitter by the HO is different in that scenario.
Host can unconfirm the sitter .
These instructions sound very clear.
If the HO isn’t seeing this option to unconfirm the sitter, it makes me wonder if it is actually fully confirmed. In other words is it just at the stage that the HO invited but the sitter has yet to confirm.
@2468 Sorry, your thread has gone way off track so I will reply to your original post. I think you’ve received all the answers you need, but yes, the system is set up such that only the HO has the ability to cancel. It doesn’t reflect negatively on you at all. Just unconfirm and you can relist and find another sitter.
Hello everyone,
We’ve moderated a number of replies here as the conversation had started to move off topic. To keep things helpful for the OP, please keep responses focused on their situation.
If you have a related concern you’d like to explore in more detail, please feel free to start a new topic so it can have the right space and attention without derailing someone else’s thread.
We also ask that members don’t respond directly to off-topic posts or focus on the person who made them. Instead, please flag these for the team and we’ll take a look.
Thanks so much for helping keep things on track. This discussion is now open again.
Jenny
I apologize for having contributed to give you extra work. I just wanted to clarify that
is not accurate or a true representation of sitters on THS community. I thought @2468 being new to forum, it was worth a clarification. After that, I simply got carried away. I am sorry.
Thanks for your patience and your always nicely, kindly worded warnings and explanations.
We always appreciate your input @Newpetlover - and it is super easy to get caught up in conversations! I’m here to help, and keep things running smoothly, so it’s no trouble at all. 