Can't update home information on my listing

Product Updates
1

I just signed up as a combined sitter/home owner again. I am unable to update the part of my listing about my home. I change the photos, photo captions, and information about my home. I click publish (there is no save button), everything looks fine, but it reverts back to what I had before. I emailed support. I am using my laptop. Please add this to the hundreds of other technical problems that need fixing.

2

Your last sentence says it all. Good luck.

3

Hello new here but I may be able to help as I went through this recently as well.

Make sure you pick a category for each photo and if you’ve done that then what will probably work is using a different browser for example if you use Edge try Firefox. That almost always solves these sorts of problems.

I have read about a lot of bugs in the software of this website but that is not one of them so it is probably a “you” issue not the site itself at least on this particular occasion.

Good luck let me know if it works if you try it!

4

I received this reply from THS to my email. Does this seem strange/phishing?

Kinga (TrustedHousesitters.com)

26 Apr 2026, 08:20 BST

Hi Shella,

Thank you for contacting us.

I’m sorry to hear you’re struggling with your listing and I will be happy to assist you further.

Please provide as many details as you can from both groups to help us verify the account.

Please make sure to answer a minimum of 1 from Group A and 1 from Group B

Group A

  • Full name on the account

  • Last four digits of the card used for membership

  • Last payment amount and date

  • Phone number on the account

  • Date of birth (for sitters only)

  • Member ID number

Group B

  • Name of recent sitter/owner or most recent sit/review (month/year)

  • Name(s) of pet(s) or recent sit location/pet name

  • Your location/city registered on the account

I hope to hear from you soon.

Kind Regards,
Kinga

Member Support Specialist

Visit our friendly community forum to share your love of house sitting, pets, travel and more.
https://forum.trustedhousesitters.com/

5

@Shella_in_the_Forum

This is not spam. I had occasion to work with a member support specialist in regard to a prior issue and this is exactly the same as the email I received just prior to them issuing me a partial refund. It is all good.

6

I figured it out after many hours of trial and error. You must have at least one photo for each of the required areas.

  • Bedroom

  • Living area

  • Kitchen

  • Bathroom

I did not YET have one called Living Area. So no changes at all, including adding any photos or updating any captions will be saved until you have a photo marked for one of these areas. So, my listing was allowed to go live without a Living area photo, but I could not update any of my photos unless I called one the Living area.

Typical THS.