Hi all, I have moved house and am trying to update my listing but the page wont save anything - the button is faded out. I change words , nothing, i try to delete photos nothing. And the online chat is not helpful as it keeps telling me the process to save all but how can i with no button working? and cant seem to connect me to any human help. anybody else had this issue?
Try logging on to THS using a different browser and/or a different device.
When on live chat type “human” - then you are connected to a human who can help . Or if it’s an urgent issue call the Urgent Support Phone Line .
hi - you get frankie the AI first and it seems to struggle “to connect me to an operator” and i cannot find a phone number anywhere on site, or i am being a donut and cant see it
i have tried three devices and same thing!
I’m just taking wild stabs at this but recently I ran into a problem with my own listing where a new feature was added to host’s listings: You need to put a “room description” next to each photo. I don’t recall being unable to save the listing but I do recall several dire warnings about the listing not being active until I made those changes. Perhaps it’s something along those lines- where something must be filled in even if it wasn’t necessary before?
A friend updated her listing recently and had not previously loaded a “ living room” photo. This is now a requirement so once that was uploaded all was good.
this worked - thank you !
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Sure thing, glad to help. This may be the tip of the iceberg to the host membership base who will likely run into the same issue going forward. As I said I could still save my listing even without those new required fields filled in but that was several weeks ago, and from your experience that seems to have changed- with no warning from THS no less.