Changing the dates of a current sit that has already started

Owner Questions, Advice & Chat
1

How do I contact Membership Services to change the dates of a current sit?

I have agreed with the sitter that I am coming home a day early. I believe the only way to change this date is to contact Membership Services, but I can’t figure out how to contact them and the Virtual Chat Assistant is taking me round in circles.

Thank you.

2

I would leave it as it is. I doubt you can change the date now. It’s not a problem if you’ve agreed with the sitter is it? You can always mention in your review that you came home a day early and the sitter was flexible in agreeing to that.

3

Hi Smiley,
I need to change them so that the sitter can make themselves available for another sit on that date.
Thanks,
-MJ

4

Support@trustedhousesitters.com

5

@mj85 ,
I just checked for you and Membership Services has you in the pipeline. You should be hearing from them soon.

6

I went through this a few months ago. By the time it was sorted out, it was too late for me (the sitter) to apply for the sits I wanted/needed to apply for.

7

Does Premium membership cover a one night hotel stay in this situation? Just curious.

8

Call the urgent support phone number

9

We’re sitters, we’ve had that happen before, the owners just left the dates as-is, both sides agreed so it didn’t matter anyway. Unless your sitter needs their calendar freeing up on that last day so she can apply for other sits, then it’s different.

10

Did you get this sorted?

If not, just take a screenshot of the (WhatsApp?) message sent to the sitter stating the new sit end date, and the sitter’s acknowledgement - this can be just the two green ticks to prove the message has been read or, preferably, the return message accepting the new end date.

Go onto chat, specify “speak to agent”, twice, then explain the situation, send over the screenshot and ask the agent to immediately amend the sit end date so the sitter can apply for other sits.

This process can also be followed by the sitter (as we did, when a HO asked if we’d agree to leave a sit early). The sit end date was amended, changed dates appeared immediately in our dashboard, and we were able to make alternative arrangements.